Lucas Kwon Email & Phone Number

Sydney, Nsw, Au

San Francisco, Ca, Us

Segment is a customer data platform (CDP) that helps companies harness first-party customer data.

Seattle, Wa, Us

Tableau Software helps people see and understand data.

Westlake, Oh, Us

Alfresco is the open platform for business critical document management and collaboration. The open source model allows Alfresco to use best-of-breed open source technologies and contributions from the open source community to get higher quality software produced more quickly at much lower cost.As a Support Manager, my main responsibilities are;• Manage and Lead group of highly talented technical engineers• Improve & Implement new processes to enhance support productivity• Lifting the technical capabilities of the team• Bring structure to changing teams• Develop and Maintain excellent relationship with customers & partners• Escalation management for business critical issues• Focus on the growth and success of a company and customers• Work with remote teams across the globe• Recruiting team members• Being part of company success

Westlake, Oh, Us

As a team lead, my main responsibilities are;• Escalated technical problem solving and collaboration• Leading by example and mentoring team members• Full ownership and control of an issue without supervision, developing and maintaining excellent relationships with all our customers and partners, and helping to continuously improve the support service to maintain a high level of customer satisfaction• Interacted directly with partners and customers to resolve technical issues in a timely manner• Worked with other teams as required to identify and report defects, find incident fixes and validate enhancement requests• Development support

Melbourne, Victoria, Au

Hansen Technologies is the world's largest independent CIS vendor with over 50 years' utilities expertise, industry knowledge and experience in over 40 markets.As a on-site Technical Analyst, I was responsible for technical assistance for all issues related to CIS system which is implemented onsite for Country Energy, one of the largest utility companies in Australia. The CIS application is a highly scalable multi-user, browser based J2EE application that uses client-server architecture and Oracle database. My responsibilities include :- Software Development (JAVA, J2EE and Informix 4GL)- Analyzing and fixing day-to-day technical and business issues within CIS application in production and non-production environment which often require immediate action- Onsite project involving software design and development to incorporate new functionality and enhancements to existing functionality- Release and build management.- Liaising software with software development team in New Zealand on technical issues and providing input on technical solutions for enhancements to the application.- Technical development of APIs to allow integration with other external systems.- Installation/Configuration/Testing of software releases related to offsite enhancements and fixes done to CIS application and delivered to Country Energy.- Liaison with system administrators for maintenance of application environments (production and non-production environment for CIS application)- Development of automated scripts for data conversion and bulk uploads.

Evergreen Life NZ Ltd is a subsidiary of Evergreen Life Ltd which is a large Health Supplement production company based in Auckland, New Zealand.As they open new office in Auckland, I joined the company as a Web developer and Computer Systems Manager.I was responsible for building the company's new website using PHP and MySQL and also responsible for maintaining and fixing company's billing system and all other general Computer Network System.

Graddipsci, Information System

Bsc, Computer Science

Mechanical Engineering

Education record