Lucas Larson Email & Phone Number

Powell, TN, US

Knoxville, TN

• Direct live events for local TV and social media streams for YouTube channel with over 50,000 subscribers
• Coordinated high quality live video streams to YouTube and Facebook as well as services aired on local TV
• Communicate with camera men to find the best shots and serve as the video switcher to improve content quality and viewer retention

• Manage and grow followings on YouTube, Instagram, and TikTok
• Led the writing, reviewing, editing, designing, producing, and updating of all content for social media platforms including YouTube, TikTok, and Instagram
• Setup company domain and led all web design projects
• Conducted research and interviews to learn more about current trends, developments, and perceptions about the subject matter
• Designed the logo, promotional materials, YouTube Thumbnails, stingers, and title cards for all content
• Utilized SEO methods to increase site traffic and improve rankings in YouTube search results

Knoxville, Tennessee, United States

• Administer and analyze equipment management systems
• Import and export reports to clean the data in the system and provide accurate equipment information
• Organize equipment to maintain an accurate inventory of each customer’s fleet
• Configure system connections to facilitate timely toner fulfillment and reports for billing
• Analyzed trends in device errors and usage so adjustments can be made to improve profitability and customer satisfaction
• Solutions implemented factored into our office being the region’s most profitable service department

Knoxville, Tennessee, United States

• Meet with stakeholders to review challenges and provide recommendations
• Met with stakeholders to review existing business challenges and propose solutions to improve overall profitability and efficiency
• Analyzed workflows to find areas of improvement
• Created visualizations to share with stakeholders
• Collected and cleaned data through compass sherpa software and excel spreadsheets
• Used the six data analysis phases (ask, prepare, process, analyze, share, and act) as a guideline for all projects

Knoxville, Tennessee Area

• Manage database and territory consisting of 8,000 prospective customers and 300 clients
• Demonstrated ability for high customer retention, ensuring a strong client base while increasing market share in Knoxville, Sevierville, Pigeon Forge, and Gatlinburg
• Increased new customer base by 25% in 2021 through implementation of new IT services including software and phone systemsWrite detailed proposals for RFPs that led to an increased percentage of new customers
• Reviewed RFP’s from government entities and businesses and drafted proposals to meet requirements
• Acted as a liaison between the company and clients to ensure efficient communication and flow of informationMaintain relationships with small to medium sized companies to increase customer retention
• Maintained positive relationship with customers through regular communication and timely responses to requests

Knoxville, Tennessee

• Receive state licensure for life and health insurance
• Study and pass the state licensure tests for life and health insurance
• Passed both on first attemptLead a team of agents to increase market share
• Provide training on common marketing techniques and best practices for prospect visits
• Conduct first stage of interviews
• Lead team meetings to assess goals and form a plan to achieve those goals