Lucas Larson Email & Phone Number

Powell, Tn, Us

Knoxville, Tn

Direct live events for local TV and social media streams for YouTube channel with over 50,000 subscribers• Coordinated high quality live video streams to YouTube and Facebook as well as services aired on local TV• Communicate with camera men to find the best shots and serve as the video switcher to improve content quality and viewer retention

Manage and grow followings on YouTube, Instagram, and TikTok• Led the writing, reviewing, editing, designing, producing, and updating of all content for social media platforms including YouTube, TikTok, and Instagram• Setup company domain and led all web design projects• Conducted research and interviews to learn more about current trends, developments, and perceptions about the subject matter• Designed the logo, promotional materials, YouTube Thumbnails, stingers, and title cards for all content• Utilized SEO methods to increase site traffic and improve rankings in YouTube search results• Videos across all platforms have received over 1.2 Million views and have had multiple thumbnails surpass the average click through rate

Knoxville, Tennessee, United States

Administer and analyze equipment management systems• Import and export reports to clean the data in the system and provide accurate equipment information• Organize equipment to maintain an accurate inventory of each customer’s fleet• Configure system connections to facilitate timely toner fulfillment and reports for billing• Analyzed trends in device errors and usage so adjustments can be made to improve profitability and customer satisfaction• Solutions implemented factored into our office being the region’s most profitable service department• Trained branch offices in utilizing equipment management systems which resulted in improved serviceability across the South RegionImplement solutions and supporting systems• Led all local projects for the configuration and implementation of new or existing software and hardware systems• Trained staff and new hires on IT related issues, troubleshooting, best practices, and equipment configurations• Streamlined setup and configuration process leading to increased productivityRespond to helpdesk requests via in person visits and remote support sessions• Used Log Me In Rescue, TeamViewer, and connect wise to troubleshoot problems and provide resolutions• Processed over 80% of all Tier 2 and 3 IT support calls for east Tennessee and parts of Kentucky, Virginia, North Carolina, and Georgia

Knoxville, Tennessee, United States

Meet with stakeholders to review challenges and provide recommendations• Met with stakeholders to review existing business challenges and propose solutions to improve overall profitability and efficiency• Analyzed workflows to find areas of improvement• Created visualizations to share with stakeholders• Collected and cleaned data through compass sherpa software and excel spreadsheets• Used the six data analysis phases (ask, prepare, process, analyze, share, and act) as a guideline for all projects• Performed SWOT analysis to find competitive advantages and gain a better understanding of trends in the marketOversaw the growth and development of software solutions and VOIP services• Worked with upper management to review progress and delegate sales tasks to team managers, conduct training meetings, and created guides for new services• Maintained vendor relations by scheduling meetings to stay up to date on new and existing services• Managed internal database systems and administered sales SharePoint siteConfigure and implement software and hardware to improve workflows and productivity• Configured document management databases, applications, and office equipment• Implemented solutions for software both in the cloud and on-premiseProvide support and maintenance of server software, cloud-based systems, VOIP, and document management applications• Provided customers with technical support for all software and hardware systems• Acted as the liaison between our vendors and clients to ensure timely service• Managed internal database of VOIP customers and processed billing tracking and supportMaintain a strong proficiency in and knowledge of all available software• Led weekly training meetings for sales staff and created curriculum to improve knowledge of our portfolio of software which led to the largest and third largest software sales in company history • Coordinated with vendors and company personnel in order to facilitate purchases

Knoxville, Tennessee Area

Manage database and territory consisting of 8,000 prospective customers and 300 clients• Demonstrated ability for high customer retention, ensuring a strong client base while increasing market share in Knoxville, Sevierville, Pigeon Forge, and Gatlinburg• Increased new customer base by 25% in 2021 through implementation of new IT services including software and phone systemsWrite detailed proposals for RFPs that led to an increased percentage of new customers• Reviewed RFP’s from government entities and businesses and drafted proposals to meet requirements• Acted as a liaison between the company and clients to ensure efficient communication and flow of informationMaintain relationships with small to medium sized companies to increase customer retention• Maintained positive relationship with customers through regular communication and timely responses to requests• Held quarterly meetings with every client to reassess their state of business and provide updates on new products and servicesStudy new hardware and software services to improve workflow analysis• Studied a wide variety of products including document management software, phone systems, and office equipment• Met with prospects to analyze their business and offer solutions to achieve a 15% decrease in the cost of managing and printing valuable documents• Worked with solutions team to implement software and hardware systems

Knoxville, Tennessee

Receive state licensure for life and health insurance• Study and pass the state licensure tests for life and health insurance• Passed both on first attemptLead a team of agents to increase market share• Provide training on common marketing techniques and best practices for prospect visits• Conduct first stage of interviews• Lead team meetings to assess goals and form a plan to achieve those goals• Conducted market research to gain a competitive advantage which led to an increase in new hires