Delivery Center Manager at OSF Digital, where I lead delivery operations with a focus on projects efficiency and customer satisfaction. I have experience managing teams and implementing continuous improvements to ensure projects are completed on time and with high quality. I'm driven by problem-solving and management, always looking for ways to improve our processes and outcomes.I officially joined OSF Digital in January 2024, coming from the acquisition of Digital Business, where I was Chief Operations Officer and a shareholder. As a shareholder, I led the integration process from the acquired company's side, setting processes and connecting with all internal areas.UX Experience specialist (enthusiast and passionate), PMP since 2009, and working in digital since 2005.