Lucas Muller Email & Phone Number

Basel, Switzerland

Orchestrated seamless operations on Viking Cruise's luxury vessels, leading a 50-person team to elevate service and achieve a 10% efficiency boost through effective team leadership and weekly meetings.Implemented strategic budgeting, optimizing revenue with a 15% increase through financial planning and targeted upselling tailored to luxury guests.Elevated front desk and housekeeping efficiency, reducing check-in/out times by 20%, enhancing overall guest satisfaction.Applied exceptional customer relationship management, resulting in a 15% improvement in guest satisfaction scores. Personally engaged with guests, garnering positive feedback and reinforcing the brand's commitment to personalized service.Maintained rigorous health and safety compliance, achieving a pristine record with 0% incidents.Ensured transparent communication with corporate offices, through accurate and efficient reporting. Developed comprehensive reports and presentations highlighting key performance metrics, fostering a collaborative relationship with the corporate team.

Port-Au-Prince, Haiti

Founded a socially responsible Destination Management Company, overseeing organizational development and driving strategic business initiatives. Pioneered a unique approach to tourism, emphasizing responsible travel practices and empowering local communities through sustainable initiatives.Established partnerships, increasing tour bookings by 30% through targeted online strategies. Cultivated strong relationships with international tour operators, such as Transat Holidays, Look Voyages, TUI Group, and Decameron, fostering mutually beneficial collaborations.Oversaw tours for 4000+ clients annually, achieving a 25% YoY increase, catering to an international clientele. Positioned the company as the leading tour operator in the region by consistently delivering high-quality, immersive experiences that exceeded client expectations.Emphasized training and development while delivering high-end services.

Da Nang City, Vietnam

Developed and implemented comprehensive marketing strategies tailored to the tourism industry, resulting in a 20% increase in client engagement and revenue.Conducted market research and analysis, providing valuable insights to tourism clients for informed decision-making and competitive positioning.Executed successful digital marketing campaigns, including SEM (PPC/Google Ads), retargeting/display advertising (Facebook/Instagram), and sales funnel/email campaigns, enhancing brand visibility and customer acquisition for tourism-related businesses.

Strasbourg, Grand Est, France

Instructed courses in hospitality marketing and tourism, emphasizing effective communication and interpersonal skills within a student-friendly environment.Conducted assessments, showcasing analytical skills for student progress insights.

Montrouis Haiti

Spearheaded a team of 120 staff, achieving a noteworthy 20% increase in staff retention. Implemented SOPs to enhance operational efficiency and structure. Managed comprehensive budgeting, revenue, and cost control strategies, resulting in an impressive 30% boost in profitability over two years. Cultivated strategic partnerships, securing a notable 20% increase in OTA bookings, showcasing the resort's commitment to luxury and excellence. Led a $500,000 rooms renovation project, elevating the resort's overall appeal and contributing to increased revenue. Operated the restaurant, driving revenue growth through strategic upselling initiatives and rigorous SOP standardization.Implemented a personalized training program focusing on luxury service standards, contributing to a 15% increase in positive guest feedback and brand loyalty.

Port-Au-Prince, Haiti

Foundation dedicated to the protection of the environment in Haiti, actively working towards sustainable initiatives and conservation efforts.Organizing impactful yearly events that serve as platforms to raise funds in support of crucial projects aimed at preserving and safeguarding the environment.Fostering collaborations and partnerships with like-minded individuals, organizations, and stakeholders to amplify the impact and reach of environmental protection initiatives.Implementing innovative strategies and campaigns to promote environmental awareness, education, and advocacy within local communities and beyond.Driving positive change through effective project management, ensuring that funds raised are allocated efficiently and effectively towards impactful environmental projects.

Colmar Area, France

Strategically design and deploy customized marketing strategies encompassing brand identity development, web design, and e-commerce platforms for Hotels, Restaurants, hospitality events, and local tourism actors.Drive substantial growth by generating a remarkable 20% increase in revenue over a span of 12 months, achieved through proactive business development efforts and an exceptional client retention rate.Pioneer and oversee the successful launch and management of the region's first co-working space, consistently maintaining an impressive yearly occupancy rate of 90%.

Tourcoing, Hauts-De-France, France

Crafting and implementing strategic communication plans to effectively promote artists and their works to a global audience.Building and nurturing relationships with key stakeholders, media outlets, and industry influencers to maximize visibility and enhance the artists' reputation.Driving successful media campaigns to generate extensive coverage surrounding the artists' projects, fostering widespread recognition and engagement.

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

Higher National Diploma, Communication And Media Studies