Lucas Poh Email & Phone Number

Singapore

• Took charge in a series of product enhancement deliveries to meet 100% of Whole-of-Government (WOG) digital blueprint Key Performance Indicators (KPI) ahead of project schedule by more than 12 months
• Communicated the product vision and roadmap to stakeholders, including senior leadership, partners, and users, resulting in a 50% improvement in cross-functional team collaboration
• Implemented a systematic approach to gathering and analyzing product feedback, resulting in actionable insights that informed three major product enhancements which boosted customer satisfaction score by 40%
• Mentored and facilitated GenAI workshops for Digital Business Analysts from across 10+ Government Ministries and Agencies
• Negotiated contracts, fees and quotations with vendors and partners, resulting in a 30% reduction in IT expenditures

Singapore

Singapore

• Improved pre-sales conversion rates by 20% by performing in-depth market research and analysis to propose comprehensive IT solution for client
• Collaborated with external partners (e.g. AWS) to enhance user experience and drive innovation, leading to a 40% increase in user engagement
• Oversaw the delivery of 2 large scale cloud migration projects, benefiting over 10k users with high performance and secured infrastructure
• Designed and implemented a user-centric A/B testing methodology that reduced product development cycle time by 25%

Singapore

• Orchestrated a market research initiative that identified key customer needs, leading to the development of a feature-rich product (Personalised News Feed) that closed a competitive gap, achieving a 75% customer.
• Established strategic product roadmaps, improved time-to-market of products by 50%, and developed and executed a successful go-to-market strategy, resulting in a 600% increase in mobile app download
• Secured a seed funding round of $100k by demonstrating a 150% growth in user base and low gross burn rate

Singapore

• Developed and maintained product roadmaps and feature backlogs, resulting in a 30% increase in team efficiency and a 20% increase in project velocity
• Established and maintained relationships with vendors, developers, and agencies to ensure high-quality product design and development
• Implemented automated tracking and reporting system that monitored product performance and generated real-time insights to stakeholders, resulting in a 50% reduction in decision-making time and a 15% increase in data.

Melbourne, Australia

• Provided expert technical and functional product support, directly contributing to a 15% reduction in average issue resolution time
• Achieved a 30% time-to-market reduction for new product launches by streamlining agile processes and enhancing cross-functional collaboration
• Assisted senior product managers in conducting market research, creating product roadmaps, and tracking product performance metrics

Melbourne, Australia

• Evaluated customers' comments and feedbacks, and identified areas for improvement, resulting in 30% increase in customer satisfaction rating
• Supervised a team of 20+ dealers across 10 different table games, ensuring compliance and high-quality customer service

Melbourne, Australia

• Implemented a new risk assessment model reducing loan defaults by 15%, safeguarding bank assets and client investments
• Managed financial analysis for over 30 business clients, totalling loan portfolios worth $10M
• Coordinated with 10+ cross-functional teams annually to streamline commercial loan processes and documentation

Perth, Australia

• Implemented a new Customer Relationship Management (CRM) system, increasing customer retention rates by 15% within the first 6 months
• Led in the planning, implementation and monitoring of the change management, ensuring less than 5% staff resisting to new changes
• Enabled a $500k cost saving in 6 months by re-engineering business processes with automations to increase efficiency

Singapore

• Streamlined medical centre operations, reducing waiting time by over 75%
• Trained and led a team of 10+ combat medics, overseeing their deployment exercises in multiple high-risk zones

Master'S Degree, Information Technology, Distinction

• Developed mobile app for public train commuters to provide real-time information and notification for train departure and arrival time •.

Graduate Certificate In Designing And Managing Products And Platforms, 3.4 / 4

Bachelor Of Commerce (B.Com.), Finance And Management