Lucas Poh Email & Phone Number

Singapore

• Took charge in a series of product enhancement deliveries to meet 100% of Whole-of-Government (WOG) digital blueprint Key Performance Indicators (KPI) ahead of project schedule by more than 12 months• Communicated the product vision and roadmap to stakeholders, including senior leadership, partners, and users, resulting in a 50% improvement in cross-functional team collaboration• Implemented a systematic approach to gathering and analyzing product feedback, resulting in actionable insights that informed three major product enhancements which boosted customer satisfaction score by 40%• Mentored and facilitated GenAI workshops for Digital Business Analysts from across 10+ Government Ministries and Agencies• Negotiated contracts, fees and quotations with vendors and partners, resulting in a 30% reduction in IT expenditures

Singapore

Singapore

• Improved pre-sales conversion rates by 20% by performing in-depth market research and analysis to propose comprehensive IT solution for client• Collaborated with external partners (e.g. AWS) to enhance user experience and drive innovation, leading to a 40% increase in user engagement• Oversaw the delivery of 2 large scale cloud migration projects, benefiting over 10k users with high performance and secured infrastructure• Designed and implemented a user-centric A/B testing methodology that reduced product development cycle time by 25%

Singapore

• Orchestrated a market research initiative that identified key customer needs, leading to the development of a feature-rich product (Personalised News Feed) that closed a competitive gap, achieving a 75% customer retention rate• Established strategic product roadmaps, improved time-to-market of products by 50%, and developed and executed a successful go-to-market strategy, resulting in a 600% increase in mobile app download• Secured a seed funding round of $100k by demonstrating a 150% growth in user base and low gross burn rate

Singapore

• Developed and maintained product roadmaps and feature backlogs, resulting in a 30% increase in team efficiency and a 20% increase in project velocity• Established and maintained relationships with vendors, developers, and agencies to ensure high-quality product design and development• Implemented automated tracking and reporting system that monitored product performance and generated real-time insights to stakeholders, resulting in a 50% reduction in decision-making time and a 15% increase in data accuracy

Melbourne, Australia

• Provided expert technical and functional product support, directly contributing to a 15% reduction in average issue resolution time• Achieved a 30% time-to-market reduction for new product launches by streamlining agile processes and enhancing cross-functional collaboration• Assisted senior product managers in conducting market research, creating product roadmaps, and tracking product performance metrics

Melbourne, Australia

• Evaluated customers' comments and feedbacks, and identified areas for improvement, resulting in 30% increase in customer satisfaction rating• Supervised a team of 20+ dealers across 10 different table games, ensuring compliance and high-quality customer service

Melbourne, Australia

• Implemented a new risk assessment model reducing loan defaults by 15%, safeguarding bank assets and client investments• Managed financial analysis for over 30 business clients, totalling loan portfolios worth $10M• Coordinated with 10+ cross-functional teams annually to streamline commercial loan processes and documentation

Perth, Australia

• Implemented a new Customer Relationship Management (CRM) system, increasing customer retention rates by 15% within the first 6 months• Led in the planning, implementation and monitoring of the change management, ensuring less than 5% staff resisting to new changes• Enabled a $500k cost saving in 6 months by re-engineering business processes with automations to increase efficiency

Singapore

• Streamlined medical centre operations, reducing waiting time by over 75%• Trained and led a team of 10+ combat medics, overseeing their deployment exercises in multiple high-risk zones

Master'S Degree, Information Technology, Distinction

• Developed mobile app for public train commuters to provide real-time information and notification for train departure and arrival time •.

Graduate Certificate In Designing And Managing Products And Platforms, 3.4 / 4

Bachelor Of Commerce (B.Com.), Finance And Management