Lucca Mello Email & Phone Number

São Leopoldo, Rio Grande Do Sul, Brazil

Porto Alegre

• Apply data ingestion, transformation, analysis, modeling and visualization techniques.
• Provide support information in order to direct business strategies.
• Work on building the strategy and data architecture.
• Create data models that provide insight into the behavior and use of health resources, as well as epidemiological data on the beneficiaries of the plans.
• Develop strategies relevant to the business that serve as a tool to support business decisions.
• Searching for patterns, as well as identifying trends that may contribute to the cooperative's results.

São Leopoldo, Rio Grande Do Sul, Brazil

• Providing Data Analytics Consultation via IBM Cognos report-writing services, and training to customers who use Concur hosted software applications such as SAP Concur Travel & Expense and SAP Concur Invoice.
• Manage a portfolio of clients and work with each client to craft a reporting strategy
• Recommend best practice reports for specific client profiles, industries, or use cases
• Gather business requirements, translate those business requirements into a Design, write the Reports or Dashboards
• Work with the clients to distribute the results throughout their companies

São Leopoldo

• I worked as an SAP Business One Specialist Support Engineer for almost 5 years. There, I prepare myself and my career for the Support world. During these 5 years, I was able to perform several roles for my team and the.
• Leading in Troubleshooting complex 3rd level system problems reported by SAP partners providing the best available solution or workaround within the agreed service levels
• Documenting solutions to known issues and consulting questions.
• Perform root cause analysis, provide solutions, and deliver services in complex environments for specific ERP fields
• Liaising with Development Teams to identify bugs and missing product functionality
• Correctly evaluating the impact of the reported issues on SAP client’s business.

São Leopoldo

Third Line of Business – Support Engineer @SAP Business OneI have done some courses about SAP HANA, SUSE Enterprise and Linux Shell Command and how to handle the customer issues about those subjects.Furthermore, I was developing my database skills to reproduce in a hands-on internal project to improve my own goals.Second Line of Business – Quality.

Porto Alegre

Work at Cadastra was a very significant and relevant experience. It was there that I got to know a bit more about the technical support routine and besides, it was my first experience in IT.I performed some basic tasks of all the technical support, for example:My Duties:* Preventive and corrective maintenance of computers;* Installation of basic user.