Luci Rouse Email & Phone Number

Little Rock, Ar, Us

Little Rock, Arkansas Area

Houston, Tx

• Performed initial review and analysis of 750+ new and renewal business submissions each month• Processed endorsements, cancellations, and policy binders• Achieved monthly new business and retention goals consistently each month by assisting the underwriter in day to day operations• Performed in-depth review and provide quotes for small minimum premium Home Health accounts• Ensured proper surplus lines forms were provided and properly completed

Houston, Tx

• Selected as a “Power User” for the new company-wide computer system (EPIC)• Participated in a week-long development session where the “Power User” team worked together to create workflows and learn how to best train other team members• Reviewed test data transfers to ensure information was transmitted correctly from TAM to EPIC• Led data review team to verify policy data was collected, reviewed and communicated with the EPIC development team• Trained, coached, and mentored the SBU and Account Associate department to ensure smooth implementation of the EPIC program• Managed day to day operations for a 400+ account book of business, including home builders, restaurants, churches, and commercial contractors

Houston, Texas Area

• Selected as reviewer and trainer for the new office certificate processing system• Trained 4 new hire associates• Assisted to help another office clear over 3000 items of backlog in TAM • Processed 20-50 Certificates of Insurance daily• Processed policies, endorsements, audits, cancellations, etc. • Reviewed all processed items for accuracy and ensured proper invoicing