Lucia Roldan Email and Phone Number

I have joined this talented group of hoteliers to share my passion about Meetings & Events. Within my responsibilities, I oversee all events operations, from pre-opening start-up projects to conceptualizing theme events in existing hotels through consulting or management basis. With over 12 years of experience in Meetings & Special Events working for luxury brands such us Four Seasons and Ritz-Carlton, my contribution as both Events Consultant or Events Producer focuses on product enhancements, improving miscellaneous revenue performance and providing guidance and recommendations towards world-class and profitable events.

Looking for the perfect hotel to host your next meetings / events? Look no further, I AM HERE FOR YOU! I will look for the best hotel around the world that will not only meet but exceed your expectations for your upcoming conferences and events! HPN Global is the only site selection company with the most rapid and efficient RFP system, providing clients with the most competitive rates at NO COST TO YOU! Let’s chat soon!

- Coordinate all requirements for the assigned Conference Groups booked by the Sales Department.- Responsible for enforcing the terms of the Sales Letter of Agreement and guiding meeting planners through the planning process.- Negotiate with clients through the use of creative and attractive event proposals and menu presentations, to achieve both maximum revenue and fulfillment of contractual responsibilities while satisfying clients' needs.- Prepare and distribute Banquet Events Orders (BEOs) in Delphi for each program. As well as floor plans for each event through Social Tables.- Communicate clients' needs and expectations to all departments in the hotel and ensure successful execution of the program and clients' satisfaction.- Maintain an active trace / follow-up system with all departments at the Hotel during the pre, while and post phase of the program.- Supervise the execution of banquet events. Review all function space with banquet manager and ensure clients' satisfaction at the outset of all events.- Make timely and impromptu decisions, which balance clients' needs with the financial, safety and staffing goals of the hotel.- Find solutions to the inevitable challenges and opportunities that arise while groups are on property.- Ensure accuracy of Banquet Checks and provide final bill review on completion of event / program to the client.- Attend and participate in meetings with hotel staff and clients.- Comply with Four Seasons Standards, while working harmoniously and professionally with co-workers and Planning Committee.- Assist with all guest inquires within the sales, marketing and catering department, including assistance with high telephone volume, Site Inspections and Planning Visits.- Mentor and develop Administrative staff for future career growth.- Act as the liaison for all vendor/supplier related clients' needs.- Provide input for the weekly forecast.

- Provide executive-level administrative support to the EAM, Director of Food & Beverage and Director of Rooms.- Liaison between all impacted departments to ensure proper communications and reporting practices. - Plan, coordinate and develop presentations for weekly and monthly meetings. - Organize the details of special events, travel arrangements, corporate agendas and itineraries. - Process monthly expense reports reflecting supporting documents and budget code indexes. - Coordinate and maintain weekly attendance and annual vacation records on 33 departmental leaders between both areas. - Deal with opportunity guests; research on the opportunities to provide satisfactory resolutions. Update all information in Mystique database.

- In charge of a deployment with 7 different market segments and responsible for capturing all the business those segments bring to Santiago: Transient Business, Groups and Banquets.- Approach potential customers with the aim of winning new business and also responsible for making repeat sales to the Hotel’s existing customers. - Cold calling to arrange meetings with potential customers for new business.- Gather market and customer information. - Answer the clients’ questions and ensure their problems are resolved. Conduct follow up tasks. - Listen to customer requirements and presenting appropriately to make a sale.- Responsible for preparing and conducting Site Visits / Inspections. - Negotiating the terms of an agreement and closing sales.- Manage and provide assistance in maintaining accounts of strategic clients. - Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage.- Conduct weekly review of promotions to enhance the motivation and identify development potential to maximize the profit of the organization and clients’ satisfaction.- Prepare and make report on market analysis, competitor analysis and market trends. - Review own sales performance, aiming to meet and exceed targets.

- Assist the Assistant Director of MSE with the preparation of events and responsible for doing all the duties related to it (Banquet Events Orders for the functions, the Resumes, Site Inspection Agendas, arranging everything for Pre Conference Meetings and coordinating amenities for VIP's and Meeting Planners) - Develop very close relationship with the clients during the pre-event phase as well as while they were in house. - Responsible for managing and executing small local meetings and special events. Accountable for the upselling of Decor, Audio Visual, F&B and Destination Services as well as the completion of the activities in Delphi and the coordination of Post Conference Meetings.

- Responsible for working very closely with the MSE Managers, ensuring the success of every event that took place at the hotel. In charge of working with the Meeting Planners for the length of their stay, anticipating their needs, providing all what they need and paying attention to every detail to make sure the accomplishment of the event.

- Responsible for serving the guests and increasing the revenue of the Business Center. In charge of the design of the Hotel Outlets' menus, the Banquet menus and the signage for all different functions.

- Assist occasionally in coordinating and executing kid’s center activities during peak seasons and holidays.