- Responsible for managing and optimizing the Sales, Customer Success, and Customer Experience areas.- Developed and implemented sales strategies to maximize revenue and expand the customer base.- Led and developed high-performance teams in Sales, CS, and CX, ensuring alignment with the company’s goals.- Monitored and analyzed performance metrics to identify opportunities for continuous improvement.- Created and executed Customer Success and Customer Experience strategies to enhance customer satisfaction and loyalty.- Collaborated with other company areas to align revenue strategies with corporate goals.- Proactively identified growth opportunities and process improvements in sales and customer service.- Managed relationships with key clients to ensure exceptional customer experience and achievement of retention goals.Experience in semi-annual budget planning, aligning resources and strategies with the company’s financial goals.- Implemented and utilized Salesforce to optimize processes and improve the efficiency of the Sales and CS teams.

- Planned, monitored, maintained, and evaluated the results of the commercial team’s work.- Presented sales, revenue reports, and realistic forecasts to the management team.- Identified emerging markets and competitive shifts, and monitored the competition.- Developed and executed strategic plans with reliable forecasts.- Consistently achieved business and revenue goals as established in planning.- Managed team members and facilitated workplace collaboration.- Cultivated a positive work environment.- Created and reviewed sales processes and scripts aimed at enhancing the commercial team’s performance.- Implemented systemic (CRM) and process improvements with an emphasis on team activity monitoring.- Led and defined sales and pre-sales team strategies.- Created commercial processes and defined sales strategies aimed at funnel efficiency and conversion.- Developed strategies to achieve results and increase team performance.- Continuously trained and developed the team, conducted 1:1 meetings, and provided feedback.

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