Luciana Ugas Email & Phone Number

Austin, Texas, Estados Unidos

Austin, Texas, Estados Unidos

• Conceived and developed a delightful array of cookie flavors, leading the entire process from crafting unique names to establishing distinctive branding.• Devised customer service strategies that markedly enhanced customer experiences, fostering strong brand loyalty within the cookie industry.• Played a crucial role in negotiations during the sale of the company, contributing to a seamless transition of ownership and ensuring continued success in the cookie market.

• Conceived and established a diverse portfolio of brands, overseeing the entire process from naming to branding.• Formulated customer service strategies that significantly elevated client experiences and brand loyalty.• Played a pivotal role in negotiations during the company's sale and contributing to the successful ownership transition.

• Improved on-board safety procedures, earning recognition from regulators and achieving a 100% compliance rating. • Displayed effective crisis management skills, ensuring passenger safety and receiving recognition.• Consistently ranked high internally for exceptional performance, being widely recognized for excellence in service.

• Improved on-board safety procedures and achieved a 100% compliance rating. • Demonstrated adept crisis handling, ensuring passenger safety, recognized for several months as FA of the month.• Consistently attained top internal rankings for outstanding performance

• Implemented a customer feedback initiative, resulting in a 20% increase in customer satisfaction scores.• Streamlined communication processes, reducing response times by 25% and enhancing overall customer service efficiency.• Developed and executed a training program for customer service representatives, contributing to a 10% improvement in first-call resolution rates.

Hospitality Management, Business Administration And Management, General, 3.90

Bachelor Of Arts - Ba