Lucianne Tirado, M.Ed. Email & Phone Number

Deland, Florida, United States

Coach and provide professional development for teachers, administrators, and district staff on best instructional practices for ESOL (English for Speakers of Other Languages).Guide stakeholders of school district on compliance procedures to maintain Florida mandated standards for ESOL.Manage, delegate, and assign multiple tasks and projects to be completed by established deadlines.Supervise and evaluate ESOL resource teachers.Design and facilitate ESOL compliance training course on canvas for all staff.Fulfill ESOL program goals and requirements such as grants, onboarding, hiring, and recruitment.

Deland, Florida, United States

District Translator and Interpreter for PK-12 at Volusia County Schools. Translate and interpret for parents and guardians in Spanish during IEP meetings, parent conferences, ESOL conferences, and any other requested events. Translate requested evaluations and documents needed for student registration and support services. Facilitate and fulfill other language requests by working with third party agency to hire interpreters and translators of languages needed. Manage social media account for ESOL, web editor for department, and assist at all ESOL events.

Remote

Provided warm and personalized high-touch, high-quality, and high-tech support via phone, email, and text to effectively serve the complex needs of adult students earning their degrees online.Executed contact strategies to assess risk factors, improve retention and graduation rates and student satisfaction, and help students develop positive online learning skills.Maintained knowledge of new and existing programs offered and remain current on partner and organizational policies and procedures. Tracked and documented all interactions with students for reporting purposes.Supported and advanced service strategies to improve term-to-term student persistence using CRM, dialer, and SMS technologies. Create methods to continuously improve the online student experience.Trained new employees to adhere to all partner and organizational policies and procedures, federal and state regulations, and all accrediting agencies standards and LMS navigation.Awarded “Contagious Conversationalist” and “Best Rookie” awards for high quality assurance conversations with students and exceeding department goals in student retention.

Orlando, Florida, United States

Transferred to Florida campus from NYC.

Manhattan, New York, United States

Utilized appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students. Documented all interactions in the appropriate institutional systems.Analyzed student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes. Coached students to explore alternatives to overcome barriers to persistence of graduation.Collaborated with other departments to deliver an optimal student experience from inquiry through to graduation. Trained new hires in all areas of academic advising and financial aid.Maintained a thorough understanding of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complied with applicable federal and state laws pertaining to financial aid.Engaged students through a variety communication channels. This includes video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution.Assisted military students with inquiries in regards to certification, application of benefits, and requirements to remain in status. Guided veterans through the VA benefits website and submitted certificates of eligibility to VA campus representative.Awarded “Care Colleague” four times by staff for consistent teamwork and dedication to department goals.

Cliffside Park, New Jersey, United States

Grades: Pre-K, Kindergarten and 1st Grade

San Juan, Puerto Rico

Enrolled students in online programs at National University College. Developed training workshops, admissions presentations, and marketing campaigns. Collaborated with financial aid and academic advising departments for retention of students.

Atlanta, Georgia, United States

Grades: Pre-K Spanish Full Immersion ProgramDuring the afternoons transitioned to Office Manager role to enroll prospective students. Assist parents with questions and concerns. Manage billing and invoicing queries for all school needs. Manage social media accounts for the school, newsletters, and events.

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Educational Opportunity Fund, Study Abroad Program, National Honor Society for Leadership & Success

Master'S Degree, Curriculum And Instruction

Activities and Societies: Pi Lambda Theta Honor Society for EducatorsMaster's in Education specializing in Curriculum & Instruction