Lucia Romano, Mba Email & Phone Number

Philadelphia, Pennsylvania, United States

• ️ Designs and executes data-driven content strategies to boost thought leadership, drive lead generation, and enhance online visibility through SEO.
• ️ Creates formal business documents, including product roadmaps, business plans, and financial forecasts, to support startups in strategic planning.
• ️ Conducts in-depth client consultations to identify pain points and business goals, translating feedback into tailored content solutions to address goals.
• ️ Writes articles, blog posts… Show more
• ️ Writes articles, blog posts, LinkedIn posts and landing pages for clients, specializing in financial services, digital marketing, and B2B technology. Show less

Philadelphia, Pennsylvania, United States

• ️ Translated client marketing goals into detailed plans, roadmaps, and customer personas, then led cross-functional teams to produce deliverables.
• ️ Facilitated weekly client meetings to provide project updates, gather feedback, and ensure continuous alignment with goals.
• ️ Developed account-based marketing strategies for B2B clients, leveraging detailed research to drive engagement with thought leadership content.
• ️ Spearheaded the implementation of a CRM system, centralized… Show more
• ️ Spearheaded the implementation of a CRM system, centralized customer data, customized lead pipelines, and automated email drip campaigns. Show less

Philadelphia, PA

• ️ Managed a $16 million portfolio of client accounts as a dedicated service partner, delivering exceptional consultative support and resolution of service.
• ️ Collaborated with internal and external teams to address client requests, resolve claims, and deliver policy solutions, ensuring best-in-class service.
• ️ Developed and maintained comprehensive documentation of client account information, including instructions for compliant benefit administration.
• ️ Supported new benefit plan… Show more
• ️ Supported new benefit plan implementation aligned with client needs and business requirements, optimizing processes to improve employee satisfaction. Show less

Philadelphia, PA

• ️ Negotiated pricing for 70+ policy renewals in collaboration with sales leaders to meet business objectives, and retain client relationships.
• ️ Managed pipeline backlog of complex RFPs, prioritizing deadlines, allocating resources, ensuring timely resolution, and maintaining team productivity.
• ️ Solved complex pricing requests for non-standard plan designs, high-risk employee populations, and policies with high premiums requiring reinsurance.

Philadelphia, PA

• ️ Assessed 900+ requests for proposals, delivering accurately priced quotes which contributed to $4M+ in new business sales for the Pacific region.
• ️ Generated biweekly sales dashboards, tracking KPIs and financial performance of sales regions to inform strategic decisions by underwing directors.
• ️ Initiated the hiring of six new hires as the campus recruiting manager at Temple University, spoke at career events, and conducted first-round interviews.

Philadelphia, PA

• ️ Trained in a comprehensive nine month program (ULTRA) on the practice of risk assessment and pricing strategy for group life and disability insurance.
• ️ Mentored four new hires and six interns in the underwriting program, wrote technical training guides, and led software training lectures.

Philadelphia, PA

• ️ Supported senior project managers by tracking project schedules, ensuring alignment with project milestones and deadlines.
• ️ Assisted in budget management by monitoring expenses, preparing reports, and providing financial insights to project teams.
• ️ Communicated project updates to internal stakeholders and maintained accurate, up-to-date project and process documentation.

Philadelphia, PA

• ️ Collaborated with physician leaders to review and execute day-to-day program operations for 550 hospital residents and fellows.
• ️ Coordinated educational activities, including Grand Rounds, conferences, and other program curricula in adherence to ACGME requirements.
• ️ Supervised the annual onboarding and orientation process of 170 new medical residents and graduation events for senior residents.

Philadelphia, PA

• ️ Maintained disaster preparedness at three Temple Hospital campuses.
• ️ Implemented emergency plans, conducted readiness drills, and taught incident training.
• ️ Developed and executed crisis response drills for hospital staff.

Philadelphia, PA

• ️ Mentored Fox School of Business undergraduate students with academic planning.
• ️ Assisted academic advisors with walk-in appointments, policy, and planning inquiries.
• ️ Presented training on policies and procedures at new student orientation.

Lehigh Valley Cedar Crest Campus

• ️ Participated in Lehigh Valley Hospital's 12-week Research Scholar Internship Program.
• ️ Completed project work on implementing a new Da Vinci Robotic Surgery suite.
• ️ Developed a capstone project on cost inefficiencies in surgery and won 10th place out of 60 students.

Master Of Business Administration

Bachelor Of Business Administration, Risk Management & Insurance