Lucie Aadi Email & Phone Number

Belfast, Gb

Belfast, United Kingdom

Veritas BE Renewals EMEA & AMS Managing 2 teams of 25 representatives (17 and 8 team members) - 2 Team Leads• Leading successful quoting and admin teams that overachieve their quota every month and executes high quality discipline according to established KPIs and SLAs• Managing recruiting, objectives setting, coaching and performance monitoring of 2 teams of renewal representatives• Developing a high-performing team of licensing/quoting specialists by hiring diverse talent, prioritizing development, leading by example and by preparing people for more senior positions (during my tenure I have appointed and developed 2 Team Leads) to provide the best service for partners as well as the company itself • Monitoring and evaluating the standard of service provided, in order to drive successfully productivity and quality, whilst continuously finding ways to improve • Developing consistent goals and commitments, providing support for competency development, delivering performance reviews, and being responsive to team and individual needs, fostering an environment that values diversity, respect and open communication• Building strong customer-centric culture to drive product revenue results by sharing insights and best practices• Reporting on weekly/monthly/quarterly targets and delivering competitive business insights and trends to drive ongoing performance improvements• Delivering team meetings, coaching and 1:1's; setting clear, realistic goals, objectives and performance standards; taking ownership for the team's performance and developing plans to deliver service expectations• Tracking team metrics and reporting data to leadership on a regular basis• Ensuring correct usage of CRM, quoting and other systems and applications• Developing strategic working relationships across departments • Improving competency and effectivity via mentoring, training and experience sessions; support individual professional development and growth

Belfast, United Kingdom

Veritas BE Renewals EMEA & AMS Leading a team of 15 representatives• Provide clear purpose and direction to the team • Understand and communicate measurable performance objectives • Supervise and allocate work to team members • Support team members through on-the-job training • Resolve problems and conflicts positively • Lead and Manage people in line with appropriate procedures • Create a supportive, inclusive environment within the team• Develop effective relationships with internal and external parties • Identify customer-driven improvements to services• Identify opportunities for better service delivery and development• Plan and prioritise projects and activities • Apply problem solving and decision making techniques• Collect and analyse information to help higher level management make decisions• Define and monitor compliance with processes to agreed service levels • Report against performance metrics to highlight areas where applications development, vendor relationship management or strategic infrastructure modifications are required for enhancing business performance and efficiencyMy Team’s responsibilities:• Solving order rejections, Investigation on orders• Checking and communicating reasons behind the rejections• Generating quotes, Processing and quoting Co-Terms, quote amendments• IBRs (Installed Base Reports) from Oracle• Processing Discount requests and late renewals• General requests (regarding eg. SKU’s, EoL products, Appliances etc.)• Communicating with the channel and internally

SUBJECT MATTER EXPERT(SME)For the Veritas Renewals TeamOrganized training for over 30 new hires (groups of 13 and 20) on product knowledge, systems, objection handling, processes etc.Further coaching where appropriateCreating training materials and knowledge testPoint of contact for team members and managers regarding systems, licensing etc. queriesSolving complex cases and reporting on root causesCreating guidelines for process, system or other changesAssisting the manager on particular casesTeam leader responsibilities (for the German speaking team)Team briefs to keep the team updated on newest informationSALES EXECUTIVEVeritas (previously Symantec) Renewals- Maintaining a strong sales pipeline through effective relationship building, account management and customer service- Responsible for renewing existing opportunities and gaining new business- Ensuring that resellers and distributors perform to their potential by monitoring their progress, sharing reports and insight on the progress and supporting them accordingly- Proven success in meeting and exceeding targets - Creating quotes, processing discount and time extension requests)- Using specific systems eg. Oracle, Salesforce and Act (CRMS) on a daily basis

- responsible for creating new business using lead generation, upsell and cross-sell of products (new products, additional features, customization etc.)- working for the German and English speaking markets - dealing with B2B businesses and dedicated account and area managers- identifying and assessing businesses & customers needs, consulting their options and recommending the right solution best answering their needs- cooperating with dedicated account managers- providing customer support as necessary and responding to client communications