Support store operations, policies and procedures• Provides training assistance to new Sales Associates and Lead• Prepares and transmits the daily bookkeeping, invoicing• Ability to complete daily banking• Troubleshoots daily close out and shift sales analysis• Provides prompt, courteous customer service and professionally resolvescustomer issues• Distinguishes between acceptable and unacceptable employment applications,making recommendation for applicant interviews• Conducts performance and disciplinary discussions in Store Manager’s absence• Assumes Store Manager responsibilities when needed• Assist the Store Manager with shift coverage in the event there are noother employees available to work• Develops employee work schedules• Ability to finalize, transmit and process weekly time and attendance recordsand payroll• Performs other duties as assigned by the Store Manager

• Solution provider -in order meet on-time Service and Communicationcommitments.• Carrier Performance -Track, Identify trends, administer corrective action,recognize performance, support decision making.• Mediate for timely station hand-off and on-time agent recovery.• Protect and Shield Customer and Company• Protect Customer and FA profitability• Balance legitimate charge opportunities with Protecting Customer Cost – whileNegotiating fairly with Agents. Shield Customer from excessive calls Developand Maintain Stability of Partner Relationships Distributions and Special Ops• Provide skilled management/oversight, reporting and solutions customized toSpecial Accounts and Distribution needs.

Managed the needs/requirements of high revenue accounts through extensive follow-up procedures, and ensuring all SOP's are current and accurate.Skilled in freight consolidation for ocean transport; strong knowledge of customs, tariffs, carriers, rates, services, and routes.Identified and made recommendation for process improvements based on client feedback through the development of new policies & procedures.Extensive customer contact, along with heavy coordination with trucking companies, railroads, steamship lines, etcEnsured workflow efficiencies, customer service excellence, and quality assurance.Involved in all aspects of ocean import documentation and bookings.Collaborating extensively with vendors, trucking companies, and warehousing personnel to coordinate the cost-effective and timely expedition of merchandiseOrganized container movement and LCL with co-loaders.Maintained tracking tools to ensure on time deliveries.

Involved in all aspects of customer service.Managed driver dispatching and record keeping.Coordinated HR functions such as drug screens and background checks.Involved in all aspects of customer invoicing.Coordination and follow up of all driver appointments, and supplying drivers with accurate directions to customer locations.

Managed driver dispatching and record keeping.Involved in all aspects of customer service.Coordinated HR functions such as drug screens and background checks.Involved in all aspects of customer invoicing.Coordination and follow up of all driver appointments, and supplying drivers with accurate directions to customer locations.

Managed driver dispatching and record keeping. Involved in all aspects of customer serviceInvolved in all aspects of customer invoicing. Coordination and follow up of all driver appointments, and supplying drivers with accurate directions to customer locations.

3PL provider involved in all aspects of freight coordination.Proven abilities in freight dispatching and routing, including responsibility for import operations and fleet coordination.Extensive customer contact, along with heavy coordination with trucking companies, railroads, steamship lines, etc.