Lucky Phiri Email and Phone Number
As a Service Delivery Manager at Britehouse Mobility, I manage the resolution of service incidents and problems, working closely with technical teams to minimize user impact. I also monitor systems and negotiate SLAs with stakeholders to establish clear expectations for service delivery. I have implemented preventive measures to reduce the recurrence of incidents and problems and continuous improvement initiatives to enhance service delivery efficiency and effectiveness.With over 6 years of hands-on experience in IT Support, I have a proven track record of providing top-notch technical support to clients and ensuring seamless service delivery through efficient management practices. I have a customer-centric approach and strong problem-solving skills to address complex IT issues and enhance operational efficiency. I am currently pursuing a Diploma in Information Technology at Richfield, which will equip me with the knowledge and skills to further advance my career in IT. I am passionate about technology and always eager to learn new skills and tools to improve my performance and service quality.
Britehouse
View- Website:
- britehouse.dev
- Employees:
- 48
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Service Delivery Management SpecialistBritehouseCenturion, Gp, Za
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Service Delivery ManagerBritehouse Mobility May 2023 - PresentJohannesburg Metropolitan Area• Managed the resolution of service incidents and problems, working closely with technical teams to minimize impact on users.• Monitored and ensured compliance with SLAs, addressing any deviations promptly.• Defined and negotiated SLAs with stakeholders to establish clear expectations for service delivery.• Implemented preventive measures to reduce the recurrence of incidents and problems.• Implemented continuous improvement initiatives to enhance service delivery efficiency and effectiveness.• Conducted regular service reviews, identified areas for improvement, and implemented corrective actions.• Collaborated with internal and external stakeholders to understand their business needs and ensure alignment with service delivery objectives.• Conducted regular meetings and reviews to maintain strong communication channels.• Implemented robust contingency plans to ensure business continuity in case of disruptions. -
Information Technology Service DeskBritehouse Mobility Oct 2017 - May 2023Johannesburg Metropolitan Area• Provide Tier 1 IT support to non-technical internal users through desk-side support services.• Used ticketing systems to manage and process support actions and requests.• Resolved escalated issues by serving as a subject matter expert on wide-ranging issues.• Monitored systems in operation and quickly troubleshoot errors.• Provided documentation on troubleshooting of technical processes to support desk staff.• Identified potential sales and cross-selling opportunities and informed the supervisor.• Configured hardware and granted system permissions to old and new devices.• Translated complex technical issues into digestible language for non-technical users.• Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.• Collaborated with supervisors to escalate and address customer inquiries or technical issues.• Documented support interactions for future reference.
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Project ManagerBritehouse Jan 2015 - Sep 2017Johanesburg, DiepslootAdopting any delegation and use of project assurance roles within agreed reporting structures.Planning and monitoring the project.Monitoring overall progress and use of resources, initiating corrective action where necessary. Managing project administration.Conducting a project evaluation review to assess how well the project was managed.
Frequently Asked Questions about Lucky Phiri
What company does Lucky Phiri work for?
Lucky Phiri works for Britehouse
What is Lucky Phiri's role at the current company?
Lucky Phiri's current role is Service Delivery Management Specialist.
What schools did Lucky Phiri attend?
Lucky Phiri attended Richfield, Mentec Foundation, Kwena Molapo High School.
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