Lucy Bailey Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Slough, England, United Kingdom

Slough, United Kingdom

Full responsibility for the planning of all course schedule and Instructor utilisation. Interactions with sales teams to fulfil all training requirements and to ensure effective use of QA’s Instructors and Training Centres.Instructor Support• Managing all Internal Instructor schedules – being responsible for the diary management and development of 70 Instructors (QA – IQ has 172 Instructors in total over 22 sites) as well as 60 freelance Instructors.• Allocating preparation time for Instructors and maintaining their records.• Responsible for ensuring adequate cover is provided for Instructor sickness and holiday requests.• Managing new Instructor inductions. This involves “buddying” them up with experienced Instructors, arranging for them to sit in on relevant courses and organising team teaches.Team Work• To maintain a good working relationship with the scheduling team and all other departments.Process• Maintaining in house system with up to date information i.e. courses codes.• Produce weekly scheduling reports to monitor all centres; Public, Closed and On Site Courses.• Negotiate prices with associate companies and freelance Instructors to gain the best possible rate while proactively monitoring all costs to QA and raising relevant purchase orders.• Monitor fill rates and revenue for all courses in order to maximise these, add extra dates as and when required.• Identify gaps in Instructor skill sets by using QA’s skills matrix and put forward business cases to employ additional resource.• Monitor low/high fill courses and cancel low fill courses, notifying all Account Managers and their Customer Service Representative.• Ensuring all courses are scheduled correctly.General• Dealing with internal and external telephone and email requirements, including enquiries from sales people.• Provide support to other scheduling areas when required.

Somerset House Strand London

Worked as Events Administrator in a very busy office within the Corporate Events Department within Somerset House. I was responsible for all administration relating to each event that we hold at the venue. From the initial first point of contact when the client first contacts us with an initial enquiry to drawing up contracts, issuing invoices, getting quotes from suppliers and assisting with anything else the event planners may need. A very varied role where each day is different.

Greene King Retail- City Barge Public HouseSolely responsible for the running of the entire bar during trading hoursConstantly deliver outstanding customer service outstandingwith a 'can do attitude' Inspiring bar staff to deliver prompt, friendly and efficient service at all timesResponsible for all the administration including banking, cashing up, ordering and dealing with contractorsProviding day-to-day support to the Retail Area ManagersDaily Stock Control and full weekly auditHR responsibilities including recruitment, training and development of staffOrganising the daily rota and duties.Responsible for management of brand standards, stock rotation & cashing upAnalysing data and drawing conclusions for the businessDaily and weekly reconciliation of sales/ end of week/ payrollManaging a team of permanent and also casual bar staff & supervisorscoordinating & planning for big eventsRe-evaluating the beverage & wine list offered, highlighting trends & new products

The Faculty of General Dental Practice- The Royal College of SurgeonsAdministration and organization of two Postgraduate Diploma Courses.Marketing the courseBudget planning and monitoringOrganisation of events including venues and catering.Ordering Dental equipment for the practical unitsLiaising with dental companies for sponsorshipCollecting courseworkRecording gradesInforming participants of their marksEnsuring participants receive correct and up to date informationMaintain secure areas of the Website for the participantsSit on various committees for the FacultyCurriculum development and updating the examination processesLine manage one assistantCarry out performance reviewsHold regular staff meetings.

Responsible for administration of meetingsPreparing agendasTaking minutesOrganising catering for eventsOrganising large conferences both in the UK and overseas.Liaising with conference centres, catering firms and speakersOrganised dinners and large restaurant bookings,Booking of speakers and extensive transportation arrangementsDealing with expensesAnalysing feedback data from the delegates.Approval of Psychiatric Tutors and new members of the organizationManaging queries from doctorsGiving advice to those who have difficulties with their trainingPreparing presentations and setting up AV equipment for speakers

Bsc Hons, Psychology

3 A Levels, Biology, French, History

9 Gcse'S