Lucy Blacker Email & Phone Number

Maidenhead, GB

London Area, United Kingdom

- Focus on leading and managing organisational change initiatives to ensure efficient and successful workflows and processes across all areas of Asset Finance.- Working closely with stakeholders to understand their needs and concerns, and developing change management strategies that align with business objectives. Ensuring employee engagement and employee.

Reading, United Kingdom

Key Responsibilities:- Management of the Collections & Customer Solutions teams, supporting the Head of Operations and COO for UK and IE.- Previous responsibility for the New Business Processing team; pre-COVID- Direct reports of 20 FTE- Champion for continuous process improvement driving efficiencies and building a scalable Operations function.

London, United Kingdom

- Building and maintaining strong client relationships- Quoting competitive rates and commission for the financial agreements- Producing pipeline and monthly statistic reports to ensure brokers are meeting their KPIs.- Arranging and attending client meetings to gather feedback and discuss future prospects- Supporting the Area Sales Managers with day-to-day.

Contributing to the achievement of service levels within the New Business & Customer Services team, to ensure both dealer & customer satisfaction.The team are responsible for the quality of the goods we finance so I sometimes need to handle quality complaints. When doing so I do what I can to treat the customer fairly, ensure Honda’s reputation remains.

Bray

• High expectations in customer service for Heston Blumenthal’s latest business
• Was given the responsibility of Head of the Restaurant

Maidenhead, Berkshire

• Cross trained across Customer Service counter and checkouts
• A customer–centric role, requiring going ‘The extra mile’ for the customer
• Was given the responsibility of Supervisor

Bachelor Of Arts, Business Management, 2.1

Course Modules: Accounting for Decision Making, International Finance Reporting and Analysis, Marketing, Strategic Management, Human.

A-Levels, Maths, Music And Dance

Activities and Societies: Evolve Dance Company, Music Society, House dance captainVolunteered to teach primary school children a dance.

11 Gcse'S, A-C

Activities and Societies: Masterchef cooking competition, Hockey, Swimming, Guitar GroupDuring my 5 years at Newlands Girls School.