Lucy Blanch Email & Phone Number

Australia

Newcastle Nsw

Adelaide, South Australia, Australia

Adelaide, Australia

Key Achievements• Hand selected to steer the hotel opening• Current KPI in food and beverage costing and overall profit is at 30.5%Key Responsibilities• Drive revenue, forecast profitability and maximise return on investment• Prepare and action food and beverage operations and strategic plans• Coach, mentor and engage a team of 40 staff• Manage all food and beverage operations at Koomo, Luna10 and all conference and event facilities• Develop and implement… Show more Key Achievements• Hand selected to steer the hotel opening• Current KPI in food and beverage costing and overall profit is at 30.5%Key Responsibilities• Drive revenue, forecast profitability and maximise return on investment• Prepare and action food and beverage operations and strategic plans• Coach, mentor and engage a team of 40 staff• Manage all food and beverage operations at Koomo, Luna10 and all conference and event facilities• Develop and implement training programs to drive improvements and engage team• Display brand standards and improve customer experience • Reduce the hotel’s carbon footprint by developing action plans• Steer the marketing programme and act as public relations representative Show less

Hayman Island, Queensland, Australia

Key Achievement• Chosen and seconded to lead the food and beverage team and reopen the hotel successfully – after a cyclone hit the island and was an emergency situation to get it up and running quickly again

Surfers Paradise, Queensland, Australia

Key Achievements• Rewarded by secondment into this role• Drove KPI for food and beverage costing and overall profit to 21-25%Key Responsibilities• Oversee seven outlets including a café, bars, golf club, conference and wedding venue varying from 170 px to over 500 pax• Plan, prepare and action operational budget, forecasts and productivity report• Coach, manage and professionally develop upwards of 65 staff members• Develop and train team members to comply with… Show more Key Achievements• Rewarded by secondment into this role• Drove KPI for food and beverage costing and overall profit to 21-25%Key Responsibilities• Oversee seven outlets including a café, bars, golf club, conference and wedding venue varying from 170 px to over 500 pax• Plan, prepare and action operational budget, forecasts and productivity report• Coach, manage and professionally develop upwards of 65 staff members• Develop and train team members to comply with brand standards and government regulations• Drive profitability by regularly updating menus, negotiating with suppliers, and proactively managing change in customer trends Show less

Perth, Australia

Key Achievements• Selected to assist with the opening of the hotel restaurant and bar operations• Developed new process for employee evaluation resulting in improving my score from 70% to 90% in one year. Survey conducted twice yearly.Key Responsibilities• Oversee operations for bars, restaurants, room service, conferences and events• Manage, develop and train 30 + staff• Handpicked, onboarded and trained quality staff to match business needs, vision and… Show more Key Achievements• Selected to assist with the opening of the hotel restaurant and bar operations• Developed new process for employee evaluation resulting in improving my score from 70% to 90% in one year. Survey conducted twice yearly.Key Responsibilities• Oversee operations for bars, restaurants, room service, conferences and events• Manage, develop and train 30 + staff• Handpicked, onboarded and trained quality staff to match business needs, vision and values• Design and develop new process for staff evaluation Show less

Australia

Key Achievements• Passed brand standards audit• Number one for overall breakfast in Australia and Japan in Heartbeat SurveyKey Responsibilities• Coach, lead, develop and train 25 + staff• Procure menu items and source cost effective suppliers• Recruit, select and induct staff

Hunter Valley, New South Wales

Key Responsibilities• Coach, lead, develop and train 20 staff• Recruit, select and induct staff• Promote a positive dining experience to ensure customer happiness

Certificate Iv In Training And Assessment

Education record