Lucy Blanch Email and Phone Number
I love the way food and beverage bring family and friends together, and the different conversations it brings to the table. I enjoy seeing people have a great time. Elevating my career in this industry is my goal.In my recent career, I’ve been seconded to many roles because of operations and service excellence, and also because I have a reputation for effectively and efficiently opening venues, particularly in challenging times.I was hand selected for my current role specifically to manage the Crowne Plaza Adelaide’s Koomo restaurant opening in 2020 and previously the reopening the Intercontinental Hayman Island after a cyclone hit in 2019.I am the “roll up my sleeves and get in there” type if and when required. Not standard for someone in my leadership position. But it’s the way I gain respect from my staff and stakeholders. I don’t ask anyone to do anything I wouldn’t do myself.I love being able to drive costs down in my menus, change menus according to customer demand and do what it takes to keep my customers happy.But it all boils down to loving what I do.This energy transfers to the people I serve whether I’m talking to the CEO in the organisation, a staff member, a supplier or a customer in one of my venues.I have a reputation for being loyal, hardworking and super organised!My greatest achievements are:• Elevation of career in a short timeframe (6 years) and hand-selected for a range of secondments in a major hotel chain to drive change, service and operations efficiencies• Consistently achieving circa 30% food and beverage costing and overall profit striving to drive costs down• Establishing a reputation in operations and service excellence as a personal brand and featured in various online media outlets showcasing achievements• Promoted twice to Food and Beverage management rolesIf you have a love for food and beverage and are looking to connect with a likeminded professional in the industry, then I welcome a connection request from you.Regards, Lucy
Belmont 16S Sailing Club
View- Website:
- 16s.com.au
- Employees:
- 23
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Food And Beverage ManagerBelmont 16S Sailing Club Apr 2024 - PresentAustralia
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ManagerEnzo Cafe Hunter Valley Oct 2022 - Apr 2024
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Food SpecialistFreelance May 2022 - Oct 2022Newcastle Nsw
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Venue ManagerThe Sparkke Change Beverage Co. May 2021 - Feb 2022Adelaide, South Australia, Australia -
Food And Beverage ManagerCrowne Plaza® Hotels & Resorts Jan 2019 - May 2021Adelaide, AustraliaKey Achievements• Hand selected to steer the hotel opening• Current KPI in food and beverage costing and overall profit is at 30.5%Key Responsibilities• Drive revenue, forecast profitability and maximise return on investment• Prepare and action food and beverage operations and strategic plans• Coach, mentor and engage a team of 40 staff• Manage all food and beverage operations at Koomo, Luna10 and all conference and event facilities• Develop and implement… Show more Key Achievements• Hand selected to steer the hotel opening• Current KPI in food and beverage costing and overall profit is at 30.5%Key Responsibilities• Drive revenue, forecast profitability and maximise return on investment• Prepare and action food and beverage operations and strategic plans• Coach, mentor and engage a team of 40 staff• Manage all food and beverage operations at Koomo, Luna10 and all conference and event facilities• Develop and implement training programs to drive improvements and engage team• Display brand standards and improve customer experience • Reduce the hotel’s carbon footprint by developing action plans• Steer the marketing programme and act as public relations representative Show less -
Secondment Food And Beverage Task ForceIhg Hotels & Resorts Mar 2019 - Feb 2020Hayman Island, Queensland, AustraliaKey Achievement• Chosen and seconded to lead the food and beverage team and reopen the hotel successfully – after a cyclone hit the island and was an emergency situation to get it up and running quickly again -
Food And Beverage ManagerIntercontinental Sanctuary Cove Resort Mar 2019 - Jan 2020Surfers Paradise, Queensland, AustraliaKey Achievements• Rewarded by secondment into this role• Drove KPI for food and beverage costing and overall profit to 21-25%Key Responsibilities• Oversee seven outlets including a café, bars, golf club, conference and wedding venue varying from 170 px to over 500 pax• Plan, prepare and action operational budget, forecasts and productivity report• Coach, manage and professionally develop upwards of 65 staff members• Develop and train team members to comply with… Show more Key Achievements• Rewarded by secondment into this role• Drove KPI for food and beverage costing and overall profit to 21-25%Key Responsibilities• Oversee seven outlets including a café, bars, golf club, conference and wedding venue varying from 170 px to over 500 pax• Plan, prepare and action operational budget, forecasts and productivity report• Coach, manage and professionally develop upwards of 65 staff members• Develop and train team members to comply with brand standards and government regulations• Drive profitability by regularly updating menus, negotiating with suppliers, and proactively managing change in customer trends Show less -
Operations ManagerIntercontinental Perth City Centre Jul 2017 - Jul 2019Perth, AustraliaKey Achievements• Selected to assist with the opening of the hotel restaurant and bar operations• Developed new process for employee evaluation resulting in improving my score from 70% to 90% in one year. Survey conducted twice yearly.Key Responsibilities• Oversee operations for bars, restaurants, room service, conferences and events• Manage, develop and train 30 + staff• Handpicked, onboarded and trained quality staff to match business needs, vision and… Show more Key Achievements• Selected to assist with the opening of the hotel restaurant and bar operations• Developed new process for employee evaluation resulting in improving my score from 70% to 90% in one year. Survey conducted twice yearly.Key Responsibilities• Oversee operations for bars, restaurants, room service, conferences and events• Manage, develop and train 30 + staff• Handpicked, onboarded and trained quality staff to match business needs, vision and values• Design and develop new process for staff evaluation Show less -
Restaurant ManagerCrowne Plaza Hunter Valley Feb 2015 - Jun 2017AustraliaKey Achievements• Passed brand standards audit• Number one for overall breakfast in Australia and Japan in Heartbeat SurveyKey Responsibilities• Coach, lead, develop and train 25 + staff• Procure menu items and source cost effective suppliers• Recruit, select and induct staff -
Restaurant ManagerRestaurant Cuvee Aug 2013 - Sep 2015Hunter Valley, New South WalesKey Responsibilities• Coach, lead, develop and train 20 staff• Recruit, select and induct staff• Promote a positive dining experience to ensure customer happiness
Lucy Blanch Skills
Lucy Blanch Education Details
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Kurri Kurri Tafe, NswCertificate Iv In Training And Assessment -
Cessnock High School
Frequently Asked Questions about Lucy Blanch
What company does Lucy Blanch work for?
Lucy Blanch works for Belmont 16s Sailing Club
What is Lucy Blanch's role at the current company?
Lucy Blanch's current role is Food and beverage specialist.
What schools did Lucy Blanch attend?
Lucy Blanch attended Kurri Kurri Tafe, Nsw, Cessnock High School.
What skills is Lucy Blanch known for?
Lucy Blanch has skills like Tourism, Cocktails, F&b Operations, Bartending, People Management, F&b Management, Restaurant Management, Service Standards, Customer Satisfaction, Food And Beverage, Catering, Banquet Operations.
Who are Lucy Blanch's colleagues?
Lucy Blanch's colleagues are Joel Simmons, Amanda Keech, Khf Daniela Morris, Milly Parker, Hyein Park, Crystal Mcinerney, Brady Conlan.
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