Lucy Bridge Email & Phone Number

United Kingdom

Liverpool, England, United Kingdom

Crosby, England, United Kingdom

As a Non-Executive Board Member, I provide strategic guidance and oversight to support the mission of enhancing community well-being and people management. With a background in customer-centric project management, research integration, and social impact assessment, I contribute to informed decision-making and innovative solutions that drive sustainable growth and community engagement. Committed to fostering inclusivity, accountability, and excellence in housing services.

Cobalt Housing Liverpool, England, United Kingdom

In my role as the Management Knowledge Transfer Partnership (mKTP) Associate, I was instrumental in bridging the gap between cutting-edge academic research and practical implementation at Cobalt Housing. I communicated and delivered clear outcomes for key projects, leveraging the latest academic insights to foster a unique organisational culture and improve tenants’ quality of life.I connected Liverpool John Moores University's (LJMU) latest research with Cobalt Housing, shaping innovative engagement strategies and community-centric partnership models. This research-driven, customer-centric approach prioritised community needs and aspirations.I managed projects meticulously, aligning initiatives with Cobalt Housing's corporate plan for coherence and strategic impact. Collaborating closely with academics from the School of Psychology and Liverpool Business School, I supported evidence-based decision-making and project development.I emphasised social value and impact by recording and analysing social metrics, ensuring that all projects significantly contributed to community wealth and area regeneration. My innovative strategies enhanced tenant engagement, fostered community resilience, and promoted sustainable growth.By regularly evaluating the social impact of projects, I used data-driven insights to refine approaches and maximise positive outcomes for the community. My commitment to research excellence, a customer-centric philosophy, and creating lasting social value defined my work at Cobalt Housing, driving meaningful change and enhancing tenant well-being.Skills:Research Integration · Customer-Centric Project Management · Social Value and Impact Assessment · Evidence-Based Decision Making · Community Engagement · Strategic Alignment · Academic Collaboration

Aintree

As a Showroom Sales Manager, I successfully built high-quality customer relationships swiftly, which was key to achieving sales and project management goals. I fostered a culture of inclusivity and continuous professional development.Key Responsibilities:Created and maintained a loyal customer base through a proactive approach, generating new and repeat business, and identifying all sales opportunities.Managed the end-to-end sales journey for customers, always prioritizing their wants and needs throughout the project.Collaborated with colleagues to build relationships and cross-sell to trade customers across the estate.Enhanced local awareness of the bathroom showroom by implementing creative marketing strategies.Anticipated and exceeded customer expectations while staying informed on innovation, new technology, trends, adaptation, and cultural needs.I consistently worked with agility and innovation, identifying areas for growth and improvement. I was target-driven and focused on results, regularly exceeding targets and KPIs. My ability to understand financial and statistical information informed and improved my practice.Skills:Presentation Skills · Strategic Planning for Growth · Project Management · Computer-Aided Design (CAD) · Sales Managementice.

Liverpool, England, United Kingdom

As a Branch and Sales Manager for a plumbing trade counter, I excelled in building strong customer relationships and managing all aspects of branch operations. My role encompassed a wide range of responsibilities, including overseeing credit accounts, handling HR issues, and resolving customer problems efficiently.Key Responsibilities:Managed and maintained customer credit accounts, ensuring timely payments and resolving any financial discrepancies.Addressed HR issues, including recruitment, training, performance management, and conflict resolution, fostering a positive and productive work environment.Developed and sustained a loyal customer base through proactive engagement, generating new and repeat business, and identifying sales opportunities.Led the end-to-end sales journey for customers, prioritizing their needs and ensuring a seamless experience.Collaborated with colleagues to build relationships and cross-sell products to trade customers across the branch network.Implemented creative marketing strategies to increase local awareness of the plumbing trade counter services.Anticipated and exceeded customer expectations by staying informed about industry innovations, new technology, trends, and cultural needs.Solved customer problems promptly, providing effective solutions to ensure satisfaction and retention.I consistently worked with agility and innovation, identifying areas for growth and improvement. I was target-driven and focused on results, regularly exceeding targets and KPIs. My ability to understand financial and statistical information informed and improved my practice.Skills:Customer Relationship Management · Credit Account Management · Human Resources Management · Conflict Resolution · Sales Management · Strategic Planning for Growth · Problem Solving · Industry Knowledge

Master'S Degree, Strategic People Management

Bachelor'S Degree, Human Resources