Lucy Ching Email and Phone Number
Lucy Ching work email
- Valid
- Valid
- Valid
Lucy Ching personal email
Lucy Ching phone numbers
With a Bachelor of Arts in Criminal Justice from Michigan State University, my journey led me to excel as a Customer Success Manager at Corsearch, where I became the project management point and customer advocate for clients in stringent regulatory fields. I successfully maintained an NRR of over 110%, demonstrating my ability to foster strong stakeholder relationships and secure multi-year contracts. Transitioning into freelance work, I honed my skills in contract negotiation and Salesforce data management. Collaboratively, our team introduced best practices for contract hygiene, ensuring future agreements are meticulously maintained. I value innovation and continuous improvement in my approach to customer engagement and operational efficiency.
Presspage
View- Website:
- presspage.com
- Employees:
- 23
-
Implementation SpecialistPresspage Jul 2024 - PresentAmsterdam, North Holland, Netherlands
-
Operational Associate For Partnership Contracting (Contractor Role)Booking.Com Nov 2023 - Apr 2024Amsterdam, North Holland, NetherlandsWorked on a Salesforce data hygiene project with three other freelancers within the Contracting Team.- Read through legacy contracts to determine the status and key information.- Required strong attention to detail and critical thought when determining new best practices to keep future contracts clean.Extended to help with the day-to-day contracting work- Approving and starting/stopping commercial campaign requests from account managers, making sure that the campaigns are supported by signed documentation.- Draft and negotiate/redline contracts, addenda, and other legal documents -
Customer Success ManagerCorsearch May 2022 - Nov 2023Amsterdam, North Holland, NetherlandsAct as the primary customer advocate and project management point for 10 customers (ARR around 4 million EUR) with a focus in the regulatory field, including pharmaceutical, alcohol, medical devices, tobacco, and food/confectionary clients. In a previous business structure, I handled over 24 clients.- Documenting all client interactions on customer success software (experience with ChurnZero, ClientSuccess, and Salesforce CPQ) to give a cohesive picture of the health of the account in real-time.- Responsible for contract renewals, requiring me to leverage my relationship and knowledge of my clients to negotiate and ultimately renew each year. - Facilitate business success reviews bi-yearly or quarterly depending on the client needs.- Partner with a commercial lead to identify and upsell potential.- Organize collaboration events among clients in the same industry.- Work to escalate major client issues and bring together the relevant stakeholders to resolve the matters.- Determine the stakeholders that should receive the NPS survey and follow-up with those who participate.- Drive participation of my accounts to partake in customer advocacy opportunities. -
Case Management Client ManagerCorsearch Jun 2021 - May 2022United States• Took charge of the case management (CM) system training and onboarding for both internal and externalusers through the creation of user manuals and training videos; establishing customized client and internal workflow documents; and leading online training sessions.• Demonstrated my ability to manage the backend of the no-code/low-code CM system without prior technical skills. With this knowledge, I was able to independently implement changes that enhanced the system user experience and interface.
-
Undergraduate InternA-Capp Center May 2020 - Apr 2021East Lansing, Michigan, United StatesBecame a Maher Scholarship recipient Fall 2020.Conducted research on brand protection issues. Involved in projects such as a database of product counterfeitingPerformed research for a paper on the connection between social media and the marketing and selling of counterfeit apparel.Co-written a backgrounder on how technology is driving change in counterfeiting schemes. Co-written three National Intellectual Property Rights Center publications in partnership with A-CAPP.Created my own project with the two other Maher scholars involving research on motivations of consumers to buy or not buy counterfeit.We added a page to the A-CAPP website that leads consumers to legitimate sellers of Michigan State University merchandise as well as pointing businesses to resources to become licensed to sell MSU products. -
Green Coat SecurityMichigan State University Police Department Feb 2019 - Mar 2020East Lansing, MichiganPerform frisk searches at sporting events by using crowd management skills in order to maintain a safe and orderly environment. Use clear communication with all patrons so that everyone understands the rules and regulations of the facility. -
Undergraduate Research AssistantMichigan State University Feb 2019 - Mar 2020East Lansing, MichiganI assisted Dr. Christopher Melde with research on the subject of: Comprehensive Approaches to Addressing Mental Health Needs and Enhancing School Safety: A Cluster Randomized Controlled Trial. We evaluated a program created to enhance mental health needs and general school safety in the Flint School District. I worked on data entry. -
Creative Arts Coordinator/Unit DirectorCamp Hantesa May 2019 - Aug 2019Boone, IowaAs the Creative Arts Coordinator, I managed a staff of six. I scheduled their days each week by assigning classes that they would be teaching each day as well as observing. Learned how to give feedback and fill out evaluations. As Unit Director I managed counselors in living units of about 30 children ages 5-10 each week.
-
HostMitchell'S Fish Market Oct 2018 - Dec 2018Lansing, Michigan AreaResponsible for taking guests to their table as well as taking reservations and to-gos. Learned to seat guests based on amount of walk-ins and reservations by using multi-tasking and problem solving. -
ServerSansu Sushi And Cocktail Nov 2017 - Sep 2018East Lansing, MichiganServed food and maintained a friendly and warm environment. Had extensive knowledge of the menu and drinks. Consistently provided professional, friendly, and engaging service for 4-6 tables a shift.
-
Summer Camp CounselorCamp Hantesa May 2018 - Aug 2018Boone, IowaTook care of and stayed in cabins with 8-15 children each week. Taught music, art, and drama classes three hours a day. Lifeguarded everyday. Developed strong working relationships with campers and other counselors through effective communication and active listening.
Lucy Ching Education Details
Frequently Asked Questions about Lucy Ching
What company does Lucy Ching work for?
Lucy Ching works for Presspage
What is Lucy Ching's role at the current company?
Lucy Ching's current role is Customer Success - Stakeholder Management.
What is Lucy Ching's email address?
Lucy Ching's email address is ch****@****msu.edu
What is Lucy Ching's direct phone number?
Lucy Ching's direct phone number is +151552*****
What schools did Lucy Ching attend?
Lucy Ching attended Michigan State University.
Who are Lucy Ching's colleagues?
Lucy Ching's colleagues are Artak Saakyan, Moyosore Fagbenro, Rahul Nagve, Maria Giovanna (Mj) Argiolas, Chba, Tim Van Den Tempel, Benjamin Owens, Irsa-Giota Bagkoutsa.
Not the Lucy Ching you were looking for?
-
1shoppersdrugmart.ca -
2ft.com, ft.com4 +447946XXXXXX
-
1bloomingdales.com -
1thedriveproject.co.uk
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial