Lucy Ching Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Worked on a Salesforce data hygiene project with three other freelancers within the Contracting Team.- Read through legacy contracts to determine the status and key information.- Required strong attention to detail and critical thought when determining new best practices to keep future contracts clean.Extended to help with the day-to-day contracting work- Approving and starting/stopping commercial campaign requests from account managers, making sure that the campaigns are supported by signed documentation.- Draft and negotiate/redline contracts, addenda, and other legal documents

Amsterdam, North Holland, Netherlands

Act as the primary customer advocate and project management point for 10 customers (ARR around 4 million EUR) with a focus in the regulatory field, including pharmaceutical, alcohol, medical devices, tobacco, and food/confectionary clients. In a previous business structure, I handled over 24 clients.- Documenting all client interactions on customer success software (experience with ChurnZero, ClientSuccess, and Salesforce CPQ) to give a cohesive picture of the health of the account in real-time.- Responsible for contract renewals, requiring me to leverage my relationship and knowledge of my clients to negotiate and ultimately renew each year. - Facilitate business success reviews bi-yearly or quarterly depending on the client needs.- Partner with a commercial lead to identify and upsell potential.- Organize collaboration events among clients in the same industry.- Work to escalate major client issues and bring together the relevant stakeholders to resolve the matters.- Determine the stakeholders that should receive the NPS survey and follow-up with those who participate.- Drive participation of my accounts to partake in customer advocacy opportunities.

United States

• Took charge of the case management (CM) system training and onboarding for both internal and externalusers through the creation of user manuals and training videos; establishing customized client and internal workflow documents; and leading online training sessions.• Demonstrated my ability to manage the backend of the no-code/low-code CM system without prior technical skills. With this knowledge, I was able to independently implement changes that enhanced the system user experience and interface.

East Lansing, Michigan, United States

Became a Maher Scholarship recipient Fall 2020.Conducted research on brand protection issues. Involved in projects such as a database of product counterfeitingPerformed research for a paper on the connection between social media and the marketing and selling of counterfeit apparel.Co-written a backgrounder on how technology is driving change in counterfeiting schemes. Co-written three National Intellectual Property Rights Center publications in partnership with A-CAPP.Created my own project with the two other Maher scholars involving research on motivations of consumers to buy or not buy counterfeit.We added a page to the A-CAPP website that leads consumers to legitimate sellers of Michigan State University merchandise as well as pointing businesses to resources to become licensed to sell MSU products.

East Lansing, Michigan

Perform frisk searches at sporting events by using crowd management skills in order to maintain a safe and orderly environment. Use clear communication with all patrons so that everyone understands the rules and regulations of the facility.

East Lansing, Michigan

I assisted Dr. Christopher Melde with research on the subject of: Comprehensive Approaches to Addressing Mental Health Needs and Enhancing School Safety: A Cluster Randomized Controlled Trial. We evaluated a program created to enhance mental health needs and general school safety in the Flint School District. I worked on data entry.

Boone, Iowa

As the Creative Arts Coordinator, I managed a staff of six. I scheduled their days each week by assigning classes that they would be teaching each day as well as observing. Learned how to give feedback and fill out evaluations. As Unit Director I managed counselors in living units of about 30 children ages 5-10 each week.

Lansing, Michigan Area

Responsible for taking guests to their table as well as taking reservations and to-gos. Learned to seat guests based on amount of walk-ins and reservations by using multi-tasking and problem solving.

East Lansing, Michigan

Served food and maintained a friendly and warm environment. Had extensive knowledge of the menu and drinks. Consistently provided professional, friendly, and engaging service for 4-6 tables a shift.

Boone, Iowa

Took care of and stayed in cabins with 8-15 children each week. Taught music, art, and drama classes three hours a day. Lifeguarded everyday. Developed strong working relationships with campers and other counselors through effective communication and active listening.