-Prepared Boxing Day daysheet by identifying unique strengths of 48 employees and strategically planning employee breaks with anticipated traffic flow to optimize guest experience; achieved 120% to sales plan and 41% conversion-Cultivates environment of strong and open communication among educators and leaders

-Identified opportunity to reduce omnichannel cancellation rate, introduced clear action plan with strong enrollment and team accountability to decrease cancellation from 10% to 0% in 4 weeks-Developed personal responsibility and entrepreneurship of team through consistent feedback conversations-Pioneered store-wide project to celebrate team with plan of action for inclusion and equity

-Led point on successful projects implemented nationwide centered on target audience experience and engagement-Accelerated the advancement of the company’s retail blog by being a leading contributor-Overhauled USA submissions for Retail Innovations, an Ebeltoft Group global whitepaper report-Summarized and delivered daily retail newsletter to core team and affiliates

-Prioritized guest experience by attending to unique needs of each guest and creating solutions

-Collaborated with Risk Management team to coordinate and carry out social events-Counseled Ohio Eta chapter on critical conversations; adapted to make potentially sensitive subjects easier for members to discuss

-Summarized feedback from past recruitment chairs and counselors, integrated these comments to design an improved Recruitment Counselor training and formal recruitment-Collaborated with a graphic designer to create and fulfill recruitment apparel orders for 600 women-Coordinated all recruitment PR with Panhellenic and other affiliated organizations-Administered Recruitment Counselor applications and selected candidates who will support and guide potential new members through the recruitment process

-Guided and encouraged 180 potential new members through formal recruitment by advising them, listening thoughtfully, and remaining unbiased

-Guided and mentored non-major students to be successful in the use of statistical analysis tools such as JMP Pro 14-Guided students during dissections, providing feedback and instruction throughout the process

-Mentored a first-year student through bi-weekly meetings; addressed any questions and identified resources surrounding their needs to ensure a smooth transition to Denison