Lucy Edwards

Lucy Edwards Email and Phone Number

Head of Process and Service Design @ CityFibre
Oxford, GB
Lucy Edwards's Location
Greater Oxford Area, United Kingdom
Lucy Edwards's Contact Details
About Lucy Edwards

Lucy Edwards is a Head of Process and Service Design at CityFibre. She possess expertise in competitive analysis, account management, project management, product marketing, email marketing and 11 more skills. Colleagues describe her as "I was fortunate enough to work with Lucy at Nye Health - some of my best memories are of us pairing up on some of the tricker problems we tried to tackle such as where Nye Health might best add value within a research study lifecycle - a mix of business & value prop design, user and customer research based service design, technology and market assessment etc... Lucy has a huge breath of experience to draw on and that combined with her a ability to quickly build a deep empathy with… Show more" and "Lucy and I were colleagues at Monstarlab for two years, during which time I learned so much from her and enjoyed every opportunity to collaborate. Lucy is patient, hard-working, empathetic, technical, thorough, and creative—a rare blend that makes her an exceptional Service and Experience Designer, facilitator, researcher, and innovator. Lucy has a unique way with clients and stakeholders from all functions, communicating effectively at all levels to rally everyone behind a common goal.… Show more"

Lucy Edwards's Current Company Details
CityFibre

Cityfibre

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Head of Process and Service Design
Oxford, GB
Website:
cityfibre.com
Employees:
1644
Lucy Edwards Work Experience Details
  • Cityfibre
    Head Of Process And Service Design
    Cityfibre
    Oxford, Gb
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  • Cityfibre
    Head Of Process & Service Design
    Cityfibre Nov 2024 - Present
    Milton Keynes, England, United Kingdom
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  • Freelance
    Service Design Consultant
    Freelance Aug 2024 - Oct 2024
    An AI security startup with $23M in Series A funding needed internal alignment on their prospect experience as they worked towards a brand and website redesign. I interviewed key stakeholders and hosted an in person workshop which resulted in mindsets, archetypes and supporting service blueprints to unify their conversations.
  • Monstarlab
    Service Design Lead
    Monstarlab Mar 2022 - Jul 2024
    London, England, United Kingdom
    A global transformation agency that brings together strategy, design, product and technology to turn ideas into lasting digital solutions.
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  • Nye
    Head Of User Experience
    Nye Apr 2020 - Dec 2021
    Oxford, England, United Kingdom
    A digital health startup that provided telemedicine support during the Covid-19 pandemic and pivoted to clinical research support in 2021.
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  • Thehill
    Head Of Programme Operations
    Thehill Sep 2019 - Apr 2020
    Oxford, United Kingdom
    An innovation health and care catalyst, embedded within the Oxford University NHS Trust.
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  • Nominet
    Account Management Lead
    Nominet Jan 2018 - Sep 2019
    Oxford, United Kingdom
    A tech for good company responsible for running the .UK domain name registry that diversified into registry services and cyber security.
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  • Elation Health
    Director Of User Success
    Elation Health Feb 2016 - Sep 2017
    San Francisco Bay Area
    A design-led electronic medical record startup that secured $50 million in Series D funding in 2022.
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  • Ginger
    Customer Experience Manager
    Ginger Nov 2014 - Nov 2015
    San Francisco Bay Area
    A behavioural analytics startup that broadened to on-demand mental health services and were acquired by Headspace Health in 2021.
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  • Gigaom
    Director Of Client Services
    Gigaom Sep 2013 - Nov 2014
    San Francisco Bay Area
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  • Gigaom
    Senior Client Services Manager
    Gigaom Sep 2012 - Sep 2013
    San Francisco Bay Area
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  • Gerson Lehrman Group
    Research Manager
    Gerson Lehrman Group Aug 2010 - Jun 2012
    San Francisco Bay Area
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  • Gerson Lehrman Group
    Research Associate
    Gerson Lehrman Group Feb 2009 - Aug 2010
    Austin, Texas Area
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Lucy Edwards Skills

Competitive Analysis Account Management Project Management Product Marketing Email Marketing Business Strategy Marketing Communications Digital Marketing Social Media Social Media Marketing Start Ups Crm Management Marketing Strategy Lead Generation

Lucy Edwards Education Details

Frequently Asked Questions about Lucy Edwards

What company does Lucy Edwards work for?

Lucy Edwards works for Cityfibre

What is Lucy Edwards's role at the current company?

Lucy Edwards's current role is Head of Process and Service Design.

What is Lucy Edwards's email address?

Lucy Edwards's email address is le****@****oup.com

What is Lucy Edwards's direct phone number?

Lucy Edwards's direct phone number is +141523*****

What schools did Lucy Edwards attend?

Lucy Edwards attended Texas A&m University.

What skills is Lucy Edwards known for?

Lucy Edwards has skills like Competitive Analysis, Account Management, Project Management, Product Marketing, Email Marketing, Business Strategy, Marketing Communications, Digital Marketing, Social Media, Social Media Marketing, Start Ups, Crm.

Who are Lucy Edwards's colleagues?

Lucy Edwards's colleagues are Cara Shilson, Samantha Beale, Paul O'donnell, Anestis Andreou, Stephanie Kiddle, Nick Reid, Jake Burn.

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