Assistant to the Director of Guest Experience & Services, Head of Security & Risk, Head of Guest Experience and Head of Guest Services Design. Assistant to the Guest Services and Concierge Team. Assistant to the Senior Hospitality Manager - The Apartment (VIP Suite).

Typing correspondence, reports and invoices (copy & audio) for the Partners and Fee EarnersCollating and binding reportsArranging meetings, using and maintaining Outlook for the Partners and Fee EarnersOrganising travel arrangements and making hotel bookingsActing a Receptionist and first response to all calls to the SwitchboardOpening incoming and franking outgoing mail including taking to the Post OfficeGreeting clients and providing refreshmentsPreparing boardroom… Show more Typing correspondence, reports and invoices (copy & audio) for the Partners and Fee EarnersCollating and binding reportsArranging meetings, using and maintaining Outlook for the Partners and Fee EarnersOrganising travel arrangements and making hotel bookingsActing a Receptionist and first response to all calls to the SwitchboardOpening incoming and franking outgoing mail including taking to the Post OfficeGreeting clients and providing refreshmentsPreparing boardroom for meetingsMaintaining general office stationery suppliesOpening new files and updating the database Show less

Full PA support to MD – confidential, personal and professionalArranging meetings, producing Agenda’s & MinutesProducing reports, salary surveys and agreementsMeeting & greeting visitors, candidates and clientsAttending meetings with external suppliers, clients and candidatesReception duties, dealing with post (incoming/outgoing)Supervision/management of Team AdministratorMarketing - including Website, Facebook, Twitter and LinkedIn management via CMSArranging… Show more Full PA support to MD – confidential, personal and professionalArranging meetings, producing Agenda’s & MinutesProducing reports, salary surveys and agreementsMeeting & greeting visitors, candidates and clientsAttending meetings with external suppliers, clients and candidatesReception duties, dealing with post (incoming/outgoing)Supervision/management of Team AdministratorMarketing - including Website, Facebook, Twitter and LinkedIn management via CMSArranging seminars & events, drinks evenings, corporate eventsArranging and attending networking eventsCreating & developing marketing materialLiaison with Serviced Offices Centre ManagementOrdering stationery and other office supplies Compiling leads for business developmentNew business development – email and phoneProviding clients with relevant information on services, rates, rebates, etc. Sourcing candidates for temporary assignmentsUse of Xero Accounting - including Credit Control, raising Sales invoices, reconciling accounts – bank and factoring and full temp payroll processing via external agencyDatabase administration and trainingTraining new starters on relevant aspects of the database and daily tasksUpdating, editing, merging, deleting candidate and client recordsSending E-shots to clientsHR administration and recruitment - including offer letters, references and contractsNew starter inductions Show less

Diary Management & Arranging MeetingsInbox Monitoring & ControlLiasing with Clients & SuppliersAccounts - Invoicing / Sage / PaymentsDay to day running of the officeStationery, Stock & Resource ManagementMinutes - internal & external meetingsDatabase ManagementReporting - Excel & Sage

To ensure the smooth and efficient running of the officeImplementing and monitoring policies, processes and reportingSupervise and monitor the Office Administrators & CoordinatorsEnsure all staff are working within our given SLAs and Timescales Develop and implement systems and tools that facilitate the smooth and efficient runningof the officeMonitor and report on performance to facilitate change, improvement and strategicplanning Work closely with the… Show more To ensure the smooth and efficient running of the officeImplementing and monitoring policies, processes and reportingSupervise and monitor the Office Administrators & CoordinatorsEnsure all staff are working within our given SLAs and Timescales Develop and implement systems and tools that facilitate the smooth and efficient runningof the officeMonitor and report on performance to facilitate change, improvement and strategicplanning Work closely with the Operations Manager to resolve complaints, in line with theComplaints procedureCoordinate the recruitment process and induction of new staffManage the staff appraisal system and develop effective training and development policiesMaintain personnel records, job descriptions and act as a point of contact for staff withproblems and feedbackOrganise and facilitate management meetings and constantly review office performanceMonitor and audit Operational work and process incentive scheme dataResponsible for the office environment, facilities and resources Show less

Provided traditional and highly confidential PA support to the Executive ChairmanDiary management, arranging meetings & dinners/lunches, travel & accommodationBoard meeting agenda setting, report preparation, presentations and minute takingManaged all daily aspects Quest offices, including stationery orders and facilities managementLiaised with contractors and suppliers, IT & phone service providersEevents/conferences, database maintenance and dealing with media agencies for… Show more Provided traditional and highly confidential PA support to the Executive ChairmanDiary management, arranging meetings & dinners/lunches, travel & accommodationBoard meeting agenda setting, report preparation, presentations and minute takingManaged all daily aspects Quest offices, including stationery orders and facilities managementLiaised with contractors and suppliers, IT & phone service providersEevents/conferences, database maintenance and dealing with media agencies for advertisingWeekly & monthly financial reporting using Excel extensivelyProvided additional support to the two other Directors along with the Junior PA Show less

Hays Accountancy - TempsHays Public Sector - TempsHays Office Support - TempsHays Secretarial - Perms

Sub-prime lending and collection