Lucy Marshall Email & Phone Number

England, United Kingdom

Pensnett

Halesowen

Procurement of Bearings and Lubrication products for distribution.Working with trade suppliers to get the best prices.Dealing with technical enquiries from Eriks' branch network. Order processing, order progression, and problem resolution.

- Provide support to the Service Manager in a busy Customer Services and Distribution Department. - Compiling and Analysing data using Excel, to ensure that Team Key Performance Indicators are being met and exceeded. - Take ownership of distribution issues and follow problems through to a satisfactory resolution. - Helping to develop or update quality and service policies and procedures

High profile customer relations management.Co-ordination of field/service personnel and equipment.Management of overseas service calls and planned installation / maintenance projects. Generation of purchase orders, and importing purchased goods.Provision of support and assistance to the daily running of both the Customer Service and the Distribution departments, and provision of management cover in the absence of the Service Manager.Ensuring that a high level of customer service is attained by the Customer Service Department.Managing worldwide exports and monitoring of shipping performance.Order processing and management using JDE/E1 enterprise solutions systems.

Wrote, implemented, and received accreditation for an ISO9001 Quality System.Organisation of first aid, fire, and health and safety training for all employees, and maintenance of staff training records. Management of a team of internal quality auditors. Dealt with all queries and issues relating to quality and service.

Halesowen

Management of internal sales from point of order through to invoicing. Intra-company liaison to ensure that order requirements are effectively communicated.Secretarial and receptionist duties.

Master Of Applied Positive Psychology And Coaching Psychology, Industrial And Organizational Psychology

Bsc Hons Psychology With Counselling, Psychology

BPS accredited psychology with counselling.