Lucy Morgan Email and Phone Number

Developing, implementing and managing data processing systems, tools and workflows required to coordinate and prepare publications of digital language resourcesCommunicating with external data contributors and internal project managers to acquire resources and to schedule releases of dataPerforming quality assessments of the resourcesCreating, adapting or applying software tools to condition data to a uniform format and level of quality Validating quality control standards to… Show more Developing, implementing and managing data processing systems, tools and workflows required to coordinate and prepare publications of digital language resourcesCommunicating with external data contributors and internal project managers to acquire resources and to schedule releases of dataPerforming quality assessments of the resourcesCreating, adapting or applying software tools to condition data to a uniform format and level of quality Validating quality control standards to published data and verifying resultsReviewing author documentation and supporting materials and creating additional documentation as needed Show less

Assisted in digitizing, cataloging, and organizing Zippo’s active product assets and historical materials Learned principles of archival descriptive practice and data managementSupported asset ingest and metadata creationAssessed, organized, and created descriptive metadata for digitized assets with the goal of preservation and long-term accessUploaded assets into the Digital Asset Management systemAudited assets for accurate naming and metadata

Responsible for supervising all phases of assigned translation projectsAnalyzed project requirements and provided budget estimate to clientsInterfaced with the client throughout the project with the goal of complete customer satisfaction in mindScheduled translatorsManaged and tracked production schedulesCoordinated efforts with linguists and other project team membersManaged translation qualityHandled file delivery and project billing

Determined complete project specifications and instructions from client including terminology and style preferences.Coordinated/communicated with clients (and internal resources) throughout the duration of the translation projects in a timely manner, researching and resolving issues and providing production updates as required.Ensured that time and costs on each project were managed effectively and monitored closely according to the estimate and negotiated accordingly with the various… Show more Determined complete project specifications and instructions from client including terminology and style preferences.Coordinated/communicated with clients (and internal resources) throughout the duration of the translation projects in a timely manner, researching and resolving issues and providing production updates as required.Ensured that time and costs on each project were managed effectively and monitored closely according to the estimate and negotiated accordingly with the various production resources.Formulated and fostered effective working relationships with clients and stakeholders.Worked cross-functionally to ensure utilization of the most cost effective vendors and maintaining quality standards.Performed final proofs of translated documents to confirm that all client specifications were met. Show less

Created online work requests for vendors, confirming correct job instructionsMade resource allocation and vendor selections for translation, desktop publishing, and quality control services based upon availability, qualifications, and cost considerations while maintaining quality standardsFostered effective working relationships with vendors to promote and continuously improve service levelsProactively managed projects through each stage of the process within prescribed time frames,… Show more Created online work requests for vendors, confirming correct job instructionsMade resource allocation and vendor selections for translation, desktop publishing, and quality control services based upon availability, qualifications, and cost considerations while maintaining quality standardsFostered effective working relationships with vendors to promote and continuously improve service levelsProactively managed projects through each stage of the process within prescribed time frames, promptly signaling any production issues, concerns, or delays to the project managerManaged online tracking sheets to ensure that proper sign-offs are documented in a timely mannerEnsured receipt of proper files from vendors within prescribed time framesEnsured proper naming and placement of files from vendor in the proper online directoryReviewed vendor invoices against estimates and system-generated data and approving them to ensure accurate and timely vendor paymentMaintained daily communication with the project manager and/or other department representatives as necessary to keep assigned projects on trackActed as point of contact and liaison for vendors, responding appropriately and in a timely manner Show less

Placed client projects with appropriate, qualified translators based on availability, language, expertise, deadline, and other relevant considerationsUsed the project information provided by the Client Services department to write and communicate clear and accurate job instructions for use by the translators assigned to each taskWorked with the Client Services department to gather needed information for projectsMaintained accurate and up-to-date information regarding assigned… Show more Placed client projects with appropriate, qualified translators based on availability, language, expertise, deadline, and other relevant considerationsUsed the project information provided by the Client Services department to write and communicate clear and accurate job instructions for use by the translators assigned to each taskWorked with the Client Services department to gather needed information for projectsMaintained accurate and up-to-date information regarding assigned projects with the CRM databaseWorked with translators and internal resources to establish the deadline for each taskNegotiated per word or per hour rates with translators as neededCreated service activities and purchase orders for use by translators and internal resourcesMaintained and worked within the correct file folder structure for each document throughout the workflow for each projectCoordinated with translators and internal resources to resolve any translation issues that arose during productionWorked to incorporate new translators into active and ongoing translation work of sufficient variety and complexity Show less

Managed enrollment and paperwork for more than 120 campersCoordinated check-in at the start of each session in multiple locations around ChicagoCorresponded with parents in both English and Spanish