Lucy Edwards Email & Phone Number

London, United Kingdom

Key roles and responsibilities include; involvement in the development of strategic and business plans for the organisation, obtaining new clients and contracts for both government funded and bespoke training programmes on both a national and local level, successful development and implementation of apprenticeship recruitment and training schemes, client management, involvement in obtaining and retaining quality marks (IIP and Matrix), accreditation for new training programmes and qualifications, development and management of relationship with key external organisation stakeholders, involvement in the management of online resources including website design and content.

Responsibilities include managing training contracts for major employers within hospitality, taking part in presentations and meetings for new clients, designing training materials for both government accredited and bespoke courses, completing Internal Verification work and managing a team of trainers.

Responsibilities included supporting learners through their chosen NVQ programme, providing information and guidance to learners and employers, planning and managing visits to learners on a weekly basis, completing all relevant paperwork on a timely basis and submitting it as per organisational standards, building positive relationships with employers and attending standardisation meetings.

My responsibilities included meeting deadlines set by clients, hotel management and other parties involved in conferences and events, managing the setting up and breaking down of the conferences, completing staff rotas in accordance with business demands, dealing with customer comments or complaints, managing the service of food and beverages, managing payroll and completing duty manager shifts.

Bsc Honours, International Hospitality Management 1St Class

Subjects included: International Hospitality Operations Management (74%), Business Strategy (79%), Management Information Systems (71%)

Dtlls, Diploma Of Teaching In The Lifelong Learning Sector

V1, Internal Verification Qualification

A1, Assessor Qualification