Lucy Smith Email & Phone Number

Scranton, Pennsylvania, United States

Packaging medical marijuana products for dispensary sale.

Moosic, Pennsylvania, United States

Call center advocate for dental insurance through Cigna Dental. Managing customer and provider calls, multitasking with multiple open systems with a dual monitor setup. Helping members understand their dental benefits, find in network providers, reach out to providers and other third parties to gain additional information to get claims adjusted. Give providers benefit breakdowns for their patients and check on claims to get them paid out while following a strict schedule and meeting adherence… Show more Call center advocate for dental insurance through Cigna Dental. Managing customer and provider calls, multitasking with multiple open systems with a dual monitor setup. Helping members understand their dental benefits, find in network providers, reach out to providers and other third parties to gain additional information to get claims adjusted. Give providers benefit breakdowns for their patients and check on claims to get them paid out while following a strict schedule and meeting adherence guidelines, quality metrics, customer surveys, and after call work. Thorough attention to detail and empathy toward members and providers. Show less

Scranton, Pennsylvania, United States

Work closely with customers to provide a quality salon experience by listening closely to customer needs and making their goals become reality. Creating a report with customers to build a client base while increasing repeat business. Time management skills, multitasking, upselling services, meeting all retail sales goals are all tasks that are required and met daily. Keyholder’s responsibilities include opening and closing stores, looking at sales for the day, creating innovative… Show more Work closely with customers to provide a quality salon experience by listening closely to customer needs and making their goals become reality. Creating a report with customers to build a client base while increasing repeat business. Time management skills, multitasking, upselling services, meeting all retail sales goals are all tasks that are required and met daily. Keyholder’s responsibilities include opening and closing stores, looking at sales for the day, creating innovative sales techniques for upselling and retail sales to share with the team as well as ensuring inventory accuracy. Show less

Dickson City, Pa

Work closely with customers to provide a quality salon experience by listening closely to customer needs and making their goals become reality. Creating a report with customers to build a client base while increasing repeat business. Time management skills, multitasking, upselling services, meeting all retail sales goals are all tasks that are required and met daily. Keyholder’s responsibilities include opening and closing stores, looking at sales for the day, creating innovative… Show more Work closely with customers to provide a quality salon experience by listening closely to customer needs and making their goals become reality. Creating a report with customers to build a client base while increasing repeat business. Time management skills, multitasking, upselling services, meeting all retail sales goals are all tasks that are required and met daily. Keyholder’s responsibilities include opening and closing stores, looking at sales for the day, creating innovative sales techniques for upselling and retail sales to share with the team as well as ensuring inventory accuracy. Show less

Dupont, Pa

Work closely with customers to provide a quality salon experience by listening closely to customer needs and making their goals become reality. Creating a report with customers to build a client base while increasing repeat business. Time management skills, multitasking, upselling services, meeting all retail sales goals are all tasks that are required and met daily.

Pittston, Pa

Facilitate hearings for appellants via conference calls with Federal Hearing Officers to go over appeals submitted for the Affordable Care Act. Communicate with appellants and federal employees, while keeping clear and concise notes of each hearing.Utilize multi-tasking skills and attention to detail to ensure hearings officers have all pertinent information to make an informed and appropriate decision for appellant.Make outbound calls to communicate information, while resolving any… Show more Facilitate hearings for appellants via conference calls with Federal Hearing Officers to go over appeals submitted for the Affordable Care Act. Communicate with appellants and federal employees, while keeping clear and concise notes of each hearing.Utilize multi-tasking skills and attention to detail to ensure hearings officers have all pertinent information to make an informed and appropriate decision for appellant.Make outbound calls to communicate information, while resolving any issues with the appellant. Show less

Moosic, Pa

Create digital files from Beta tapes during video compression, making copies of beta tapes for library files. Compressing video files to a smaller size without compromising visual quality.Watching and checking for digital artifacting and errors and repairing the files to be put onto DVD for home viewing use. Email and telephone communication with project managers and clients, making sure checklists are accurate and completed, and linking project information on a company wide… Show more Create digital files from Beta tapes during video compression, making copies of beta tapes for library files. Compressing video files to a smaller size without compromising visual quality.Watching and checking for digital artifacting and errors and repairing the files to be put onto DVD for home viewing use. Email and telephone communication with project managers and clients, making sure checklists are accurate and completed, and linking project information on a company wide database for all members to properly access. Show less

Hanover Twp, Pa

Reached out to delinquent loan customers via outbound and inbound calls. Collected debt and/or found the best options for the customer as per individual basis, such as IBR payment plans, deferments, or forbearances.

Moosic, Pa

Create digital files from Beta tapes during video compression, making copies of beta tapes for library files. Compressing video files to a smaller size without compromising visual quality.Watching and checking for digital artifacting and errors and repairing the files to be put onto DVD for home viewing use. Email and telephone communication with project managers and clients, making sure checklists are accurate and completed, and linking project information on a company wide… Show more Create digital files from Beta tapes during video compression, making copies of beta tapes for library files. Compressing video files to a smaller size without compromising visual quality.Watching and checking for digital artifacting and errors and repairing the files to be put onto DVD for home viewing use. Email and telephone communication with project managers and clients, making sure checklists are accurate and completed, and linking project information on a company wide database for all members to properly access. Show less

Pa State Cosmetology License

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: Cum Laude