⭐️ SURGE AHEAD - HOW IT ALL BEGAN ⭐️My personal journey started in operations, managing busy high volume restaurants, luxury hotels & cruise ship operations. It was here my love affair with hospitality began.A passion for leading & developing large multinational teams led me to move into HR & an amazing long & varied career as an HR & Training Manager within hospitality in some fantastic properties.Being a Trainer, armed with qualifications in CIPD HR Management, ILM Leadership & Management & Advanced Food Safety & H&S & a real passion for people, Surge Ahead began.Born out of a mission to improve the perception of working within the hospitality sector one hotel & restaurant at a time. Now working alongside businesses in all sectors, helping them find and develop their people.The essence of true leadership is connecting hearts & minds & my mission is to help organisations get there.Collaborations:⭐️Penny Cook Recruitment - Hospitality management recruitment⭐️The HR Surgery - Recruitment & L&D⭐️Wildwood Coaching - Outplacement Support ⭐️ eCareers - CIPD TutorVoluntary Work:⭐️Co Vice Chair of the Institute of Hospitality South West branch. ⭐️Springboard Ambassador - Carrying out mock interviews with hospitality trainees.⭐️Mentor with Institute of Hospitality.

I am a proud Ambassador of the TalkHR Club, the collaborative, member-led community for independent HR Consultants and People Professionals. As an ambassador, I act as a guide and mentor for Club & Community Members, supporting you in your solopreneur journey.Are you feeling isolated and lonely and could benefit from the support of a tribe of likeminded people professionals? Or are you looking to develop yourself and your business?Then you’re in the right place. Want to know more? Please feel free to drop me a message, or visit www.talkhrclub.co.uk“We work together, we learn together, and we grow together.”

My biggest deviation from hospitality... a foray into food retail. A great opportunity to gain multi-site experience.A national brand of now 50+ cafe bakeries, from Cornwall to Scotland. • Leading the HR & Training function and full employee life cycle, including coaching Managers• Guiding supporting and coaching a team of 50+ Store and Assistant Store Managers in both leadership and HR process• Recruitment, retention, disciplinary & grievance procedures, staff motivation, development and welfare • Responsible for all company and legal training and responsibility for all food safety and H&S issues • Writing and delivering training where required, in management skills, food safety, H&S and customer service• Operational, H&S and process auditing, including implementing improvements. • Installed HR system and new benefits system, part of senior team creating and rolling out new culture and values• Managing the customer service function, including dealing with all complaints• Operational management - covering the Area Manager role for six months, overseeing the operational and financial performance of 5 shops

A stunning 5 star, Relais & Chateau country house hotel with Michelin star restaurant and luxury spa.• Managing the HR, recruitment & Training department with a workforce of 120 • Coaching Heads of Departments from Kitchen, Restaurant, Front Office, Spa, Estates, Equestrian, Sales & Marketing, Events and Housekeeping in leadership, people processes and HR• Leading, motivating and training the Personnel Assistant• Staff engagement, retention, disciplinary procedures, learning & development and welfare • Recruitment, on-boarding, compiling payroll, updating staff records and setting HR & training budgets• Responsible for all company and legal training and responsibility for all Food Safety and H&S issues

A hospitality recruitment agency with offices in London and Bristol.• Working on a new campaign recruitment project for Somerfield Supermarket, responsible for recruiting a new level of management after a re-structure (recruited 50 Trading Managers nationwide)• Proactively sourcing candidates for management roles in hospitality industry through advertising, headhunting, job board searching• Large scale recruitment via assessment centre's

Either side of a year’s stint as Deputy General Manager, I was HR & Training ManagerSoho House Group - Exclusive country house hotel and private members club, with 120 staff.• Deputising for the General Manager in her absence, overseeing the operations and managers within Restaurant, Kitchen, Front of House, Housekeeping, Estates & Maintenance, Spa, Events and Sales• Managing the overall quality and service within the hotel, ensuring safety of all guests and team• Creating an HR & training department including management and leadership support and training through to food safety and H&S and customer service and business skills• Responsible for developing and motivating managers and staff through training and development and assisting in the implementation of change• Recruitment, retention, disciplinary procedures, staff motivation, development and welfare• Responsible for all company and legal training and responsibility for all Food Safety and H&S issues • Managed the compilation of the payroll, and improved both the wage cost and staff turnover dramatically.

Cruise company with 14 ships based in Miami, famous for “Freestyle cruising”• Assisted F&B Director in the operation of the division (dining rooms, a la carte restaurants, galley & bars) • Staff motivation, discipline and training. • USPH hygiene inspections• Event management• Included short stint as Maitre D' for Horizons, fine dining Italian restaurant, leading a team of 6

Previously Restaurant ManagerPreviously Food & Beverage Cost ControllerPreviously Sports AssistantHoliday village with 12 food and beverage outlets, retail and leisure facilities with capacity of 3000 guests. • Responsible for the HR, recruitment and Training of the division (300 staff) • Performance management, disciplinary and grievance procedures, managing appraisals • Delivering all company and legal training, including Company induction, Food Hygiene, H&S, Fire, COSHH and Manual Handling, Pencom -Service that Sells Trainer• As a Senior Manager this role also encompassed Village Duty Manager responsibility for the entire holiday village, guests and teams• As Restaurant Manager, my brief was to turn a struggling, high volume, fast paced, 150 cover, 25 strong team restaurant around• Through managing staff and guest issues, stock control, control of hours and the maximisation of revenue through training in sales techniques, I improved the cost of sales, increased revenue and reduced staff turnover