Surge Ahead Ltd

🍴🍷 Finding & retaining great people in hospitality has always been a challenge 🧑🍳👩💼 🌍😷 Today, a combination of employees leaving the sector in droves a la Covid & BREXIT forcing our European friends home, the perfect storm has created the great war for talent. This results in: 😬Desperation to cover shifts - recruiting managers without skills & experience, but a lack time often leaves them without the required training to do their roles. 😬Promoting people to keep them or to fill (impossible to recruit for) management roles, but not providing them with the training required to do their new role. We’ve all been there… Running a hotel/restaurant has to be one of the most challenging & demanding jobs in the history of jobs. But, consider the effects: 😒 TEAMS feel disgruntled due to a lack of direction/support/empathy 😒 MANAGERS know they aren’t performing, but don’t know what they don’t know 😒 GM/OWNER wants results that just aren’t there 😒 GUESTS don't receive the service they should In short the outcome is: 💵 High turnover, low productivity, zero succession planning, overwork, stress, absenteeism, reputation damage which all cost hospitality businesses BIG BUCKS. 🐎 BUT… HELP IS HERE!!! CUE THE CAVALRY!!! 🐎 We must grow our managers of the future. Not just to make today’s teams productive but to ensure tomorrow’s managers are grown from today’s engaged team’s. I work with your managers to: 😊 Help them understand more about themselves & what makes others tick 😊 Teach them the fundamental skills of managing people 😊 Create specific action plans centred on their (and your) needs 😊 Give them the tools to continue their ongoing development long after I’ve gone It's not your average off the shelf management development training. It’s designed to suit your specific business needs & the specific challenges of your managers. About me: 😍 Passionate about hospitality & the people within 😍 Thrive on developing today’s managers to be the b