Lucy Warner Email & Phone Number

United Kingdom

Overseeing the development of our digital resource and services, managing the online careers resource for our member schools and projects, ensuring it meets the needs of our clients.Having an overarching expertise on digital delivery across Adviza projects:• Support, coach and manage the digital team delivery staff, ensuring a quality service.• Liaise with other Project Delivery Managers and Heads of Business Development, having a good working knowledge of all projects across Adviza where there is regular digital delivery to clients.• Ensure information and resources, including presentations and lesson plans, on the careers website for students and customers were relevant and current, archiving resources, as appropriate.• Work with local and national partners/employers to promote opportunities to deliver live webinars in line with skill gaps and client/customer interest.• Oversee and occasionally deliver parent/student webinars using online platforms (Zoom and Teams) and report on webinar and webchat engagement.• Ensure concise, engaging and relevant website copy and presentations reflect the brand voice and tone, ensuring the target audience was at the heart of the piece to engage and promote increased knowledge of the topic.• Manage the Social Media Officer and acting as the marketing link, liaising with the marketing agency to plan internal and external communications.• Demonstrate a technical mind and willingness to further develop skills to update content management systems (CMS)• Utilise design tools such as Canva and Vimeo to produce visualisations and pictorial content (images and video) for website, social media and printed resources, ensuring that these were visually pleasing and user-friendly.• Manage and be responsible for the performance and quality of each digital project, including individual team member delivery, meeting the requirements of all delivery contracts, provision of data, and managing partner and stakeholder relationships.

Overseeing the development of our digital resource and managing the online careers resource for our member schools, ensuring it meets the needs of our customers.Having an overarching expertise on digital delivery across Adviza projects, including IAG school work and the National Careers Service.

Overseeing the development of digital resource and managing the Adviza portal, ensuring it meets the needs of our customers:• Ensuring all information and resources on the careers portal were up to date, developing and maintaining a directory for reviewing all information and resources.• Working with local and national partners/employers to promote and deliver live webinars in line with skill gaps and client interest. • Developing pre-recorded career lessons, lesson plans and webinars.• Developing and delivering webinars specifically for an adult audience using various platforms: e.g. Zoom, Teams etc. • Leading the digital team and ensuring that all roles and responsibilities are managed e.g. webchat rota, news and information on the portal, keeping it fresh. • Working closely with the Marketing Manager and LMI lead to ensure the quality and standards of material developed and cascaded is accurate, compliant and consistent.• Being the first point of call for any customer feedback and complaints regarding digital delivery. • Supporting the development of the Adviza Instagram account and promote across all Adviza projects. • Leading on the uploading of information and resources onto the portal, working closely with Marketing. • Ensuring that the live and pre-recorded webinars are circulated to schools.• Taking a lead on arranging the delivery of live parent and employer webinars ensuring the content is current and accurate.• Together with the digital team actively sourcing news items and information relevant to all users and sharing best practise content across Adviza.• Liaising and having a good working knowledge of all projects across Adviza where there is regular digital delivery to clients.

Gloucestershire, England, United Kingdom

• Managing a caseload of customers, ensuring that their progress is monitored and that appropriate timely interventions are delivered. • Being aware of confidentiality, safeguarding and promoting the welfare of customers, including vulnerable adults.• Engaging with customers to identify barriers to their progression using appropriate diagnostic processes and assessment tools.• Developing and maintaining effective customer relationships, using a variety of methods such as 1:1s and group interventions, followed by telephone, text and email support.• Developing presentation, research and planning skills through working with customers in a variety of educational and community settings.• Helping customers to overcome personal barriers by making appropriate referrals.• Playing an active part in team meetings and sharing best practice events. • Working with partner agencies to develop an effective, multi agency approach to meet the needs of customers. Developing and maintaining an understanding of the role and work of external agencies, service providers, employers and training providers. • Effective management of information, including sharing information appropriately and in line with the Data Protection Act, maintaining accurate records promptly and undertaking tracking responsibilities.• Developing and maintaining an understanding of the local labour market and employment opportunities to enable the provision of quality advice and guidance.• Committed to continued professional development through participation in performance review processes, observations of professional practice and training sessions.• Achieving both qualitative and quantitative targets as set out by contract manager including providing evidence through case studies and client feedback. • Promoting the company and liaising with employers and partner agencies to identify opportunities to grow the business and deliver on Adviza’s retail offer.

Nottinghamshire, England, United Kingdom

Completed various roles within an ever-changing careers advisory company, progressing from lower to higher scale roles:Adviser posts: Adult Careers adviserPeripatetic Careers Adviser (working across a range of projects on behalf of senior management)Personal Adviser (working with 13-19 year olds)AimHigher Personal Adviser (supporting students into Higher Education)Young Persons Adviser• Supporting customers to progress towards their goals with careers and employability advice• Offering support in a non-judgemental fashion and working to strict confidentiality and data protection procedures• Working with pre-16 students as part of the Reach For project to increase levels of attendance, attainment and behaviour through programmes of support focusing on resilience and "Mental Toughness"• Liaising with a range of professionals and partner agencies, including HEIs, training providers, DWPs, community support agencies, employers, schools and colleges.• Project planning; managing workload, planning delivery schedules, liaising with external organisations to plan delivery content and keeping organisations informed of any progress, issues and feedback• Completing working projects on behalf of senior management within the company• Diary management, booking appointments and dealing with queries via email, phone, letter and in person• Collating data and inputting onto client records within prescribed timescales to achieve funding objectives• Planning presentations and prioritising work to meet the strict targets determined by the SFA• Using a range of computer packages; Microsoft Office (Word, Outlook, Excel) and company Management Information (MI) systems• Working to strict monthly and annual targets in order to achieve team and company targets• Undertaking a representative role on behalf of the team at company meetings• Keeping accurate records in accordance with data protection and company processesTeam Administrator prior to adviser positions (2003-04)

Bachelor Of Science - Bsc, Environmental Science, 2:1

Activities and Societies: Attended residentials to complete practical field studies.Studied BSc Environmental Science. Modules: Level 1 •.

Career Development Professional Apprenticeship (Level 6)

Includes the Level 6 Diploma in Career Guidance and Development

Level 4 Learning Development And Support Services (Ldss)

A Levels In English Language And Dance

Gained 8 Gcses (A-C Grades)