Highly experienced C suite level Customer Experience strategy specialist with a huge passion and drive ! Your people and clients are the best assets you have. Over 20 years of experience in banking specialising for 13 years in Wealth management. Strong experience in transforming the client experience journey through large scale change, Senior Product Owner responsibility, Stakeholder Management, marketing and communication Strategy, large scale Change Management, a passionate leader of people.• Reporting to the CEO and part of the executive team, hold end to end responsibility for the client at an Aim listed Wealth management company• Responsible for building the client strategy from scratch whilst the company is going through a significant period of expansion moving from a regional firm to doubling AUM• Lead Consumer Duty and product proposition company wide • Lead service proposition strategy • Building marketing function designed to support existing clients through campaigns and financial education . Acquisition strategy through digital marketing multi channel strategy approach driving revenue • Build internal communications function introducing multi channel approaches and executive engagement sessions to drive engagement and fluidy of communication across the business• Lead PR strategy transformation approach company wide