Collaborating with markets & partners to build & align the Technology vision & strategy. Identifying commercial & technology opportunities to enhance value.

Business analyst at leading retailer, working with a team of developers, using an agile approach. Main background of knowledge are within the Core systems on Buying & Merchandising, which also includes allocation, shipping, distribution & reporting systems.Recent project delivery includes splitting the current merchandise system in to a multi channel stock solution. Running all workshops and stake holder reviews with directors, performing presentations and solution demos to executive management across the business. Documenting functional specifications, working along side developers, testing delivery with test team & then delivering all training sessions.Facilitated the transition of specifications from functional to technical throughout the development cycle.Responsible for laying down the foundation of project testing, setting scenarios and scripts to play out and actively validate. Documented UAT scripts, identifying relevant super users and facilitating their validation and approval.Have run training workshops and 'Whats Changing' sessions within the company’s offices, & at the distribution center for audiences of up to 30 heads at a time.Documented process steps within detailed training manuals as well as in high level user guides, including recording step-by-step & delegate notes.Facilitated project go-live, roll out and user implementation.Worked with 3rd party change management company, for large projects.Provide on-going functional support for users, issue logging and fix management.Experience using JIRA & Sharepoint

First line of system support for approx 300 users, resolving all system based issues and queries.Train new starters on all systems thoroughly before they can start work within the company.General overseeing and resolution of the Systems Support Mailbox.Completing all departmental administrative tasks – running reports, updating records etc.Dealing with all Supplier correspondence; updating details, setting up accounts, opening new contracts.Liaising with customer services on a daily basis with regards to customer complaints such as anomaly products, prices, and queries.Main tester for Disaster Recovery, going to sites and testing systems simulating a real DR situation.Computer Systems Used: ODBMS, Business Objects, Outlook, Access, Excel, Scene 7, Compass Planning, Website Product Manager, PKMS, Arthur Allocation, SEO, Omniture.