Lucy Chiakle Email & Phone Number

London, GB

As Systems Support Lead, I am responsible for the strategic development and day-to-day running of the MHFAider Support App® and Online Learning Hub to drive excellent customer and user experiences.

- Analysed Weekly Stock, Sales & Inventory report, forecasted and calculated order requirements- Wrote technical specification for production of new course materials- Checked and approved supplier quotes and signed off preflight proofs for printing- Advised warehouse of new products and arranged set up of Stock Keeping Units- Reconciled orders against.

- First point of contact for instructor members, learners, internal stakeholders, and external suppliers- Investigated and resolved queries with escalation as required- Managed course materials orders and processed in line with service level agreement- Supported annual stocktake planning and associated activities- Arranged same-day courier services as.

This was a temporary role inputting learner information onto the CRM and issuing certificates of attendance following course completion.

- Collaborated with subject matter experts (SMEs) on the design and delivery of high-quality, accessible, and engaging content- Gathered SME requirements, produced page mock-ups, obtained, and acted upon feedback, and finalised sign-off- Co-ordinated the delivery of client e-Alerts alongside SMEs and Digital Marketing Team- Reviewed briefing forms.

- Collaborated with academics on the framework of course content on the Learning Management System (LMS)- Co-ordinated the production and distribution of course materials for all law schools per term timetable- Set up, quality-tested, and managed mid-term e-Assessments- Identified, extracted, and supplied e-Assessment results to module leaders and.

- Supported learners and provided guidance on navigating the LMS- Troubleshooted and resolved queries with escalation to LMS Team as required- Inspected and corrected integration exceptions between systems- Trained new team members and created instructional user guidesKey achievements- Identified and escalated operational issue between key systems; kept.

Ba (Hons), Video Production, 2:1

A Level, English Language And Literature

A Level, Media Studies

As Level, Film Studies