Sr. Director, Global Knowledge Management, Customer Experience
Current
Jun 2022 - Present
AeroLeads people directory · profile
Lucy Gros, Ma, Lpi, Kcs Email & Phone Number
Knowledge Management | Digital Transformation | Customer Experience | Automation | SaaS | Consumer Goods | Leader
at
Sonos, Inc.
1 work email found
@appfolio.com
4 phones found area 805, 774, and 888
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Knowledge Management | Digital Transformation | Customer Experience | Automation | SaaS | Consumer Goods | Leader
Location
Santa Barbara County, California, United States
Company size
Who is Lucy Gros, Ma, Lpi, Kcs? Overview
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Quick answer
Lucy Gros, Ma, Lpi, Kcs is listed as Knowledge Management | Digital Transformation | Customer Experience | Automation | SaaS | Consumer Goods | Leader at Sonos, Inc., a company with 1001 employees, based in Santa Barbara County, California, United States. AeroLeads shows a work email signal at appfolio.com, phone signal with area code 805, 774, 888, and a matched LinkedIn profile for Lucy Gros, Ma, Lpi, Kcs.
Lucy Gros, Ma, Lpi, Kcs previously worked as Sr. Director, Global Knowledge Management, Customer Experience at Sonos, Inc. and Principal at Lgc Consultancy. Lucy Gros, Ma, Lpi, Kcs holds Master Of Arts - Ma, Industrial And Organizational Psychology from The Chicago School.
Company email context
Email format at Sonos, Inc.
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*@appfolio.com
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AeroLeads found 1 current-domain work email signal for Lucy Gros, Ma, Lpi, Kcs. Compare company email patterns before reaching out.
Profile bio
About Lucy Gros, Ma, Lpi, Kcs
Degreed executive with 15+ years of experience as a solution oriented and result driven leader. I bring innovation, passion and creativity to work by connecting complex, strategic initiatives to individuals who get work done. I specialize in process change management, organizational design and learning. As a senior leader, the teams I build service business leaders and customers, around the world, and have many business, cultural and language needs. I work to understand the local/regional needs and craft frameworks that can be translated to scale globally. ACCOMPLISHMENTS: Chief Learning Officer Magazine Learning Elite Gold winner, 2017 Led the digital transformation of customer education for SaaS company Implemented AI bot to provide self-service as an option on a help center with a 25% decrease in overall cases submitted for serviceCustomer Experience Consultant to UIC; Member, Advisory Board: Customer Experience Program Training | Facilitation Strategy Design Content Development Organizational Intervention General Human Capital Consultation Contact me at Lucygros3@gmail.com for any opportunities in learning and development or human capital needs!
Listed skills include Organizational Development, Leadership Development, Leadership, Talent Management, and 27 others.
Current workplace
Lucy Gros, Ma, Lpi, Kcs's current company
Company context helps verify the profile and gives searchers a useful next step.
Sonos, Inc.
12 roles · 15 years
Lucy Gros, Ma, Lpi, Kcs work experience
A career timeline built from the work history available for this profile.
Principal
Current
Lgc Consultancy
Board Member, USC, Customer Experience Human Capital and Leadership Consultant Facilitator of Leadership Development Courses: DiSC, 16 PF, Crucial Conversations, Sit Lead IILearning Strategist Talent Management Strategist Change Management Organizational Interventionist General Human Capital Consultancy
Dec 2010 - Present
Owner
Current
Chaco Properties
Real Estate Investment Renovation Rental Property Management
Aug 2003 - Present
Director, Training And Enablement, Client Service
Conducted an in-depth needs analysis, gained stakeholder support to develop and deliver a company-wide roll out of product training and customer experience delivery models. Employee time to proficiency decreased and positive mentions of training and content increased in customer sentiment. Lead the digital transformation of customer education by.
Nov 2018 - Jun 2022
Global Omnichannel Communications
Support Omni Channel President and senior leadership team through strategic communications and business process strategies Create ways to take strategy and ideas to tactics that are operationalized through management of content, information and process to the appropriate people at the right timeDrive sales and service through specific messages and training.
May 2016 - Nov 2018
Sr Manager, Global L&D
Support leadership in successfully executing on our direct to consumer retail and Omni-channel approach to customer experience in a luxury brand market. Provide onboarding & developmental experiences for leadership roles in our concept and outlet store. Provide consultation and execution support for learning and development initiatives for Omni channel.
May 2014 - Oct 2017
Leadership Development Manager
Strategic Executive DevelopmentTalent Management Succession Planning Business Impact Analysis
Dec 2011 - 2014
Senior Designer, Performance Development And Analytics
Develop complex learning and development solutions, independently and with collaboration with Team Leads and Group Managers. Field requests from clients, conduct assessments, design and implement solutions.Provide assistance to the junior consultants on projects including e-learning, instructor-led courses, job aids, web-based documentation, learning games.
Aug 2011 - Dec 2012
Training And Development Human Capital Analyst
Leverage human resource and organizational metrics to enhance corporate decision making and performance. Compose a new strategic balanced score card of human capital metrics to track progress and provide supportive information attracting and retaining talent, development of internal talent, translation of talent and development into productivity and.
2011 - 2011
Senior Specialist, Organizational Development
Develop business standards of practice, policy and procedure structures and provide performance management. Resulting in increased productivity and organizational effectiveness contributing more personnel and monetary resources to accelerate mission achievement for low-income, high-potential women in Chicago Public High Schools.Assist in the full cycle.
Apr 2009 - 2011
Training Project Manager
Assist in research projects from conception to implementation including applying for IRB (research review board) approval for research using human subjects.Develop a software interface using a program data collection system shell for collection and analysis of participant response data. General support for faculty and graduate students in research and.
Aug 2008 - Aug 2010
Employee And Organizational Develpment
Conduct focus groups, behavioral interviews and survey. Determine talent specific developmental needs as well as development of programs for continuous organizational development. Research, develop and evaluate training to result in improved communication, enhanced leadership, and better use of resources all leading to higher customer satisfaction scores.
Jun 2008 - 2009
Team & coworkers
Colleagues at Sonos, Inc.
Other employees you can reach at sonos.com. View company contacts for 1001 employees →
SG
Sambasivarao Gaddipati
Colleague at Sonos, Inc.
San Francisco Bay Area, United States
View →
NR
Naveen Reddy
Colleague at Sonos, Inc.
Snoqualmie, Washington, United States, United States
View →
RK
Ranjeet Kumar
Colleague at Sonos, Inc.
Patna, Bihar, India, India
View →
CW
Clovis Wu
Colleague at Sonos, Inc.
Medina, Washington, United States, United States
View →
AJ
Aisha Jorge Massengill - Shrm Scp
Colleague at Sonos, Inc.
Washington DC-Baltimore Area, United States, United States
View →
AT
Alex Tham
Colleague at Sonos, Inc.
Penang, Malaysia, Malaysia
View →
VV
Vidul Verma
Colleague at Sonos, Inc.
Seattle, Washington, United States, United States
View →
TW
Tom Weir
Colleague at Sonos, Inc.
Sharon, Vermont, United States, United States
View →
RC
Rob Clark
Colleague at Sonos, Inc.
Santa Monica, California, United States, United States
View →
KM
Kerline M.
Colleague at Sonos, Inc.
United States, United States
View →
Sambasivarao Gaddipati
Colleague at Sonos, Inc.
San Francisco Bay Area, United States
View →
NR
Naveen Reddy
Colleague at Sonos, Inc.
Snoqualmie, Washington, United States, United States
View →
RK
Ranjeet Kumar
Colleague at Sonos, Inc.
Patna, Bihar, India, India
View →
CW
Clovis Wu
Colleague at Sonos, Inc.
Medina, Washington, United States, United States
View →
AJ
Aisha Jorge Massengill - Shrm Scp
Colleague at Sonos, Inc.
Washington DC-Baltimore Area, United States, United States
View →
AT
Alex Tham
Colleague at Sonos, Inc.
Penang, Malaysia, Malaysia
View →
VV
Vidul Verma
Colleague at Sonos, Inc.
Seattle, Washington, United States, United States
View →
TW
Tom Weir
Colleague at Sonos, Inc.
Sharon, Vermont, United States, United States
View →
RC
Rob Clark
Colleague at Sonos, Inc.
Santa Monica, California, United States, United States
View →
KM
Kerline M.
Colleague at Sonos, Inc.
United States, United States
View →
2 education records
Lucy Gros, Ma, Lpi, Kcs education
Master Of Arts - Ma, Industrial And Organizational Psychology
The Chicago School
Bachelor Of Science, Psychology
Loyola University Chicago
FAQ
Frequently asked questions about Lucy Gros, Ma, Lpi, Kcs
Quick answers generated from the profile data available on this page.
What company does Lucy Gros, Ma, Lpi, Kcs work for?
Lucy Gros, Ma, Lpi, Kcs works for Sonos, Inc..
What is Lucy Gros, Ma, Lpi, Kcs's role at Sonos, Inc.?
Lucy Gros, Ma, Lpi, Kcs is listed as Knowledge Management | Digital Transformation | Customer Experience | Automation | SaaS | Consumer Goods | Leader at Sonos, Inc..
What is Lucy Gros, Ma, Lpi, Kcs's email address?
AeroLeads has found 1 work email signal at @appfolio.com for Lucy Gros, Ma, Lpi, Kcs at Sonos, Inc..
What is Lucy Gros, Ma, Lpi, Kcs's phone number?
AeroLeads has found 4 phone signal(s) with area code 805, 774, 888 for Lucy Gros, Ma, Lpi, Kcs at Sonos, Inc..
Where is Lucy Gros, Ma, Lpi, Kcs based?
Lucy Gros, Ma, Lpi, Kcs is based in Santa Barbara County, California, United States while working with Sonos, Inc..
What companies has Lucy Gros, Ma, Lpi, Kcs worked for?
Lucy Gros, Ma, Lpi, Kcs has worked for Sonos, Inc., Lgc Consultancy, Chaco Properties, Appfolio, Inc., and Deckers Brands.
Who are Lucy Gros, Ma, Lpi, Kcs's colleagues at Sonos, Inc.?
Lucy Gros, Ma, Lpi, Kcs's colleagues at Sonos, Inc. include Sambasivarao Gaddipati, Naveen Reddy, Ranjeet Kumar, Clovis Wu, and Aisha Jorge Massengill - Shrm Scp.
How can I contact Lucy Gros, Ma, Lpi, Kcs?
You can use AeroLeads to view verified contact signals for Lucy Gros, Ma, Lpi, Kcs at Sonos, Inc., including work email, phone, and LinkedIn data when available.
What schools did Lucy Gros, Ma, Lpi, Kcs attend?
Lucy Gros, Ma, Lpi, Kcs holds Master Of Arts - Ma, Industrial And Organizational Psychology from The Chicago School.
What skills is Lucy Gros, Ma, Lpi, Kcs known for?
Lucy Gros, Ma, Lpi, Kcs is listed with skills including Organizational Development, Leadership Development, Leadership, Talent Management, Performance Management, Training, Organizational Effectiveness, and Coaching.
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