Lucy Lang Email & Phone Number

Seattle, Us

Seattle, Us

- Enhance customer engagement and loyalty by communicating membership benefits and facilitating sales.- Streamline purchasing experiences by assisting customers with order placements and inquiries using the point of sale system.- Maintain high customer satisfaction by promptly addressing requests and resolving issues both in-store and over the phone.

- Handled customer inquiries and delivered personalized travel recommendations, boosting client satisfaction and loyalty.- Conducted thorough research on travel destinations, providing clients with accurate and valuable information for their planning.- Negotiated with tour operators to secure cost-effective travel solutions, maximizing client value and satisfaction.

Toronto, Ontario, Ca

- Managed 14 commercial accounts, building strong relationships through regular check-ins, issue resolution, and personalized recommendations, achieving a Net Promoter Score (NPS) of 100.- Increased contract values by 20% and drove 30% revenue growth by identifying upselling and renewal opportunities through detailed account reviews and customized solutions.- Enhanced collaboration with key stakeholders using a consultative approach, leading to successful cross-functional projects.- Conducted quarterly business reviews, identifying new revenue opportunities and boosting client satisfaction across variousindustries.- Leveraged Salesforce CRM for effective sales pipeline management, tracking, and analysis, optimizing sales performance.

Toronto, Ontario, Ca

- Exceeded sales targets by 105%, generating $351K in revenue against a $334K goal.- Managed 24 commercial accounts, delivering exceptional customer service and support.- Mentored a junior team member through weekly coaching, improving their organizational skills and upselling techniques.

Toronto, Ontario, Ca

- Exceeded sales targets by 236%, generating $588K in revenue against a $249K goal.- Managed 31 commercial accounts, delivering exceptional customer service and support.- Conducted client demos of the Softchoice.com portal, enabling clients to manage purchase history, renewals, and orders independently, boosting satisfaction and efficiency.

Toronto, Ontario, Ca

- Provided backup coverage for three sales teams, ensuring smooth operations and continuous customer support during account managers' absences.- Created quotes for hardware and software purchases, supporting account managers in delivering timely and accurate proposals.- Ensured SLAs were met, maintaining high customer satisfaction with prompt response times and efficient service.

Seattle, Wa, Us

- Exceeded sales quotas, maintaining a rolling monthly average of 113%.- Conducted 60+ outbound calls daily, identifying new leads and opportunities within law firms.- Utilized a consultative approach to understand clients' business needs, customizing proposals to meet their specific requirements.

City Of Industry, California, Us

- Established partnerships with top brands like Segway, Dyson, DJI, and Osaki Chairs, driving $500,000+ in revenue in the lifestyle electronics category.- Guided new seller accounts through onboarding and integration, ensuring seamless transitions and successful partnerships.- Collaborated with cross-functional teams to develop promotional plans for strategic partners, driving revenue, traffic, and category growth.

-Engaged in scheduled weekly demos at assigned stores in Southern California -Maintained company website, social media, and marketing materials -Used word-of-mouth marketing techniques, like referring our company to friends -Assisted with product deliveries, administrative tasks and light manual work

- Generated $6,000 in annual revenue through effective sales strategies and customer engagement - Attained top-rated seller status on eBay within a 12-month period, gardening 285 positive reviews from satisfied customers - Delivered outstanding customer service by promptly addressing inquiries and resolving disputes, ensuring a positive buying experience for customers

New York, New York, Us

- Prospected for 30 clients per week through diverse channels, including social media, community events, and cold calling - Conducted regular client-facing meetings with 10 individuals and families on a weekly basis to provide comprehensive financial planning strategies pertaining to insurance - Managed sales pipeline and created proposals using Salesforce, ensuring efficient tracking and organization of client interactions and deals

Purchase, New York, Us

- Achieved 102% of the sales target, driving $6.85M in revenue against a $6.72M goal.- Managed 184 accounts, ensuring high customer satisfaction through personalized service and prompt issue resolution.- Led a team of 12 sales reps, increasing sales volume by 15% through effective coaching, waste reduction, and improved product displays.

-Provided excellent customer service by assisting inbound callers with pricing registrations and procedures-Prepared and published daily pricing via rate sheets and in Optimal Blue pricing engine -Reviewed and verified price quotes and locks requests

New York, Ny, Us

-Exceeded daily sales goals by utilizing cross-selling and upselling techniques -Retained strong customer relationships using clienteling system, Macy’s My Client -Managed over $1 million in inventory during opening and closing of department