Lucy Monaghan Email & Phone Number

London, United Kingdom

London, United Kingdom

London And Paris

As Workplace Specialist in EMEA, I was responsible for Workplace Operations including – • Interacting with stakeholders and customers to ensure we are supporting the needs of the business, providing an environment that inspires local teams• Overseeing facilities operations including the performance of vendors, food programme, event execution, front of house delivery, building & equipment maintenance and other operational requirements• Working with our Real Estate and Design & Build… Show more As Workplace Specialist in EMEA, I was responsible for Workplace Operations including – • Interacting with stakeholders and customers to ensure we are supporting the needs of the business, providing an environment that inspires local teams• Overseeing facilities operations including the performance of vendors, food programme, event execution, front of house delivery, building & equipment maintenance and other operational requirements• Working with our Real Estate and Design & Build team on the relocation project for our London office and teams; - Creating effective spaces and a meaningful graphics package for the new London office - Acting as liaison for Real Estate for tenant related queries to ensure smooth mobilisation - Managing communications with leadership, management and employees, creating engaged moves teams within the business - Overseeing of the mobilisation of our vendor partners and services for the new office• Monitoring headcount projections against real estate, and potential future CAPEX opportunities • Identifying opportunities for operational excellence, including utilisation of space • Managing OPEX budgets, including annual forecasting and monthly oversight of spend and reporting, working towards -3% variance • Developing and delivering presentations to managers on upcoming projects and initiatives• Ensuring full health and safety compliance within remit, working with partners to ensure compliance with local laws• Identifying and monitoring KPIs with vendors, influencing corrective actions to drive internal workplace goal – ‘Creating a Phenomenal Workplace Experience’ • Partnering with the security to support the implementation of safe working for both clients and employees • Working closely with Procurement Services on RFP’s and managing vendor contracts Show less

London, United Kingdom

As Workplace Coordinator, I was responsible for creating a positive and productive environment including –•Ensuring key services were delivered to an outstanding level with various vendor partners across the food programme (snacking and lunch), front of house, security, cleaning and M&E services•Managing the food programme, working with multiple vendors to ensure a consistent food offering for the lunch service, including leading a project to consolidate to one vendor creating… Show more As Workplace Coordinator, I was responsible for creating a positive and productive environment including –•Ensuring key services were delivered to an outstanding level with various vendor partners across the food programme (snacking and lunch), front of house, security, cleaning and M&E services•Managing the food programme, working with multiple vendors to ensure a consistent food offering for the lunch service, including leading a project to consolidate to one vendor creating operational and cost efficiencies•Event management for on site events, acting as the liaison between the business and service providers to ensure great client events were delivered. Recruitment of events coordinator via vendor partner once office was running with robust programme•Space planning to support business performance and team growth. Full restack of the building needed during a 9 month refurbishment•Managing the decommission and mobilisation of 6 floors after a complete refurbishment including moves plans, service mobilisation etc•Aligning with Procurement on contract management across cleaning, catering, security and front of house (appointing new providers across all services)•Overseeing the Front of House and Security function, ensuring procedures in place and the optimum customer service was provided•Monitoring of building and maintenance issues via the building management team and surveyor•Acting as Health & Wellness contact, ensuring all activities ran effectively in line with the global wellness focus. Supported the appointment of a vendor partner to oversee day to day operations and higher service delivery•Coordinating of the monthly internal InDay activities and internal company milestones •H&S representative, highlighting issues and ensuring compliance. Responsible for the design development and implementation of H&S boards across EMEA whilst incorporating local legislation•Effective customer service in response to requests from the business and key stakeholders Show less

London, United Kingdom

As the Facilities Assistant, I supported the Head of Department and worked closely with the site managers on various projects -• Monitoring departmental spend and producing monthly reports for the Finance department, accountable for an office operations budget• Managing the events diary for all in-house events and coordinating all facilities involvement • Supporting the H&S planning and execution for the head office buildings, including building evacuation (2000+ employees), public… Show more As the Facilities Assistant, I supported the Head of Department and worked closely with the site managers on various projects -• Monitoring departmental spend and producing monthly reports for the Finance department, accountable for an office operations budget• Managing the events diary for all in-house events and coordinating all facilities involvement • Supporting the H&S planning and execution for the head office buildings, including building evacuation (2000+ employees), public H&S, auditing and ERTs • General administrative department tasks such as management of payroll and holiday/absence, department communications, minute taking, travel bookings, processing of expenses, team training etc• Liaison for department on sustainable efforts • Assistant duties to the Head of Facilities • Team representative for the social committee, involved in planning of activities and team building for the Shared Services teams Show less

London, United Kingdom

As Facilities Coordinator, I was responsible for - • Prioritising and coordinating Facilities requests for 2000+ members of staff across the 6 Head Office buildings• Overseeing front of house function and providing support to the team • Working closely with the Facilities team (maintenance, security, catering, cleaning/porterage) to ensure that requests were resolved• Producing key reports to monitor departmental performance and areas for operational improvement