Aurore Chevallier Email & Phone Number

France

Overachieved in 2023 : 106% of annual target 🎯 Client Relationship Builder: Cultivated strong, trust-based relationships with a diverse range of clients, ensuring their satisfaction and loyalty through proactive engagement.Insightful Performance Analyst: Leveraged analytics tools to assess effectiveness, uncover insights, and optimize usage for clients.Client Empowerment Advocate: Provided training and resources that help clients maximize their use of Hootsuite, enhancing their confidence and effectiveness in social media management.Collaborative Team Player: Worked closely with product and marketing teams to align client needs with new feature development, ensuring our solutions stay relevant and impactful.Revenue Growth Driver: Contributed to revenue growth by effectively managing accounts and identifying new business opportunities.Project Management Pro: Successfully managed complex projects from start to finish, ensuring timely delivery and high-quality results.

France

Responsible and accountable for post-sales success, customer retention and expansion in the south Europe market.- Work with existing customers, monitor and increase customer health and adoption - Drive and increase annual recurring revenue of current accounts- Effectively navigate the complete renewal sales cycles while looking for opportunities to propose additional products- Uncover and manage any risk that might threaten the project, the customer satisfaction, the renewal or any growth opportunity- Deliver high value support to our clients thanks to exercises as benchmarking, social maturity assessment and workshops- Enable a transparent and effective feedback workflow and escalate issues- Work proactively with the product team and help the prioritise product requests by providing customers feedback on product features

France

- Deliver consistent engagement with existing Hootsuite Enterprise clients to ensure their satisfaction and retention- Proactively engage with clients via strategic QBRs and regular operational meetings- Develops a thorough understanding of assigned client’s industry trends, best practices, and business goals with a focus on how social media drives business value and ROI- Identifies risk, upsell opportunities and works with internal and external stakeholders to present solutions

Ville De Paris, Île-De-France, France

Région De Paris, France

I m responsable for identifying opportunities where social media processes can have a larger impact on the digital transformation and overall success of organizations in South Europe (France, Spain and Portugal mainly). This can include:- To follow market trends/competitive environments - To perform qualitative/quantitative analyses - To turn the data into impactful business conclusions- To present research and recommendations to clients/potential clients thanks to live presentation or video conference.

Lisbonne

As a Senior Social Media Analyst, I'm responsable for:- Interpreting market and competitor information to develop preliminary conclusions - "tell the story." - Identifying habits of our online customers and suggest ways to reach a broader audience- Recommending a cohesive strategy across all platforms to increase our brand awareness- Identifying opportunities to create content for the brand's social media profile according to the needs and preferences of the online audience - Identifying opportunities to ensure timely responses to customers and followers’ queries and comments- Researching how emerging social networks and features can benefit the company- Updating the brand's social media company policy, when necessary.

Lisbon

Being a Social Media Reporting Analyst is:- to use our creativity and marketing skills to help generate brand awareness, sales and promote customer service through the social media networks- to study trends in social media, research popular social media platforms, study emerging social media tools and observe how often those platforms and tools are used- to write up reports for clients and team members to show them the strategies available to them- to alert clients about any potential problems or concerns that may ariseFor new businesses, social media analysts will study the audience that the business is attempting to reach and offers them plans on how social media will work best for them and their business model.

Lisbon

Customer Assistant for eBay (April - December)- Resolved customer problems using the relevant tools and systems by email- Encourage best practice on eBay to customer and new hire- In charge of eBay disputes for French Canadian Market and providing advice to all the sellers to improve their business performance on eBay- Twice Top Performer of the Risk Team by exceeding targetsCustomer Assistant for Bell (October - April)- Answered contacts promptly and professionally by phone- Helping customers with their various queries around Bell Mobility- Top Performer of the project by reaching all the targets

Gestion Des Entreprises Et Administrations, Marketing

Two-year university degree in Business specialization in Marketing, Communication and Management - Project management - working.

Licence, Information Et Communication

First year university degree in Information and Communication specialization in Journalism - Study on the Impact of Technology Information.