Rich Fetter Email & Phone Number

Wayne, Nj, Us

Vancouver, Bc, Ca

Vancouver, Bc, Ca

(Hootsuite Acquired Talkwalker)- Lead & motivate a high-performing customer success team responsible for retention and expansion (14 team members) who manage roughly 300 enterprise accounts worth $26M+ in ARR across Canada, the US & LATAM- Accountable for accurate forecasting of key business metrics to measure success within the CSM organization.- Grow team capabilities, enhancing client satisfaction and retention through innovative strategies.- Cultivated strong relationships with Fortune 500 customers, acting as an escalation point with customers, mitigating churn risk, and deepening our customer relationships across Customer Success. - Championed Gainsight across the global CSM organization since its implementation in 2019 and has implemented best practices leading to increased platform adoption globally.- Implement data-driven approaches to solve client issues, significantly improving platform adoption.- Optimized customer retention strategies, leading to measurable improvements in client retention.- Partnered globally with cross-functional teams to streamline customer onboarding, resulting in smoother transitions and better client outcomes.- Spearheaded an Executive Sponsor Program in H2 2023, leading to 65 client calls that surfaced risks, growth opportunities, and increased customer loyalty.

Indianapolis, In, Us

Officiate Women's College Basketball in 5 Division I Conferences in the Northeast (MAAC, IVY, Patriot League, NEC, America East)

Luxembourg, Lu

Talkwalker is the #1 Consumer Intelligence Acceleration platform for brands to drive business impact and revenue. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, our platform combines a multitude of internal and external data sources with AI powered by Blue Silk™ technology, for the most expansive view of consumers.Our Activate professional services team can augment, accelerate, or fully service brands’ insights needs to increase their ROI from our platform. With offices around the globe, we help over 2,500 brands maximize profits with actionable consumer intelligence.To learn more about us, visit our blog (blog.talkwalker.com), or join the conversation on Twitter (@Talkwalker)

Luxembourg, Lu

Talkwalker is a leading consumer intelligence company, helping global brands combine a broad range of social and owned data, into powerful and easy to action insights.By uniting award-winning technology, with the highest levels of customer support, our AI-powered platform connects the dots between what customers think, say, and do. We enable customer-centric companies to drive revenue, increase retention, and reduce costs.Talkwalker has offices in Luxembourg, New York, San Francisco, Frankfurt, Singapore, Paris, Tokyo, London, and Milan, and helps over 2,500 brands to make better decisions about their customers, prospects, markets, and competitors.

Luxembourg, Lu

Talkwalker is a listening and analytics company that empowers over 1,000 brands and agencies to optimize the impact of their communication efforts. We provide companies with an easy-to-use platform to protect, measure and promote their brand worldwide, across all communication channels.Talkwalker's state-of-the-art social media analytics platform uses AI-powered technology to monitor and analyze online conversations in real-time across social networks, news websites, blogs and forums in 187 languages. Talkwalker has offices in New York, Luxembourg, Singapore, Paris, San Francisco, Frankfurt and Tokyo. It is also the home of Talkwalker Alerts, a free alerting service used by over 500,000 communications and marketing professionals worldwide.To learn more about us, visit our blog (blog.talkwalker.com), or join the conversation on Twitter (@Talkwalker)

Luxembourg, Lu

Talkwalker is a listening and analytics company that empowers over 1,000 brands and agencies to optimize the impact of their communication efforts. We provide companies with an easy-to-use platform to protect, measure and promote their brand worldwide, across all communication channels. Talkwalker's state-of-the-art social media analytics platform uses AI-powered technology to monitor and analyze online conversations in real-time across social networks, news websites, blogs and forums in 187 languages. Talkwalker has offices in New York, Luxembourg, San Francisco, and Frankfurt. It is also the home of Talkwalker Alerts, a free alerting service used by over 500,000 communications and marketing professionals worldwide.To learn more about us, visit our blog (blog.talkwalker.com), or join the conversation on Twitter (@Talkwalker)

New York, Ny, Us

My aptitude for piloting strategic direction has facilitated the transition through progressive roles for a leading engagement and activation technology company. By optimizing key directives and insights, I spearhead growth in content development/delivery, product enhancement, and client onboarding. As one of four Executive Team members, I aided in the sale of the company in 2014 at 8X its valuation. Highlights include:•Growing a high performing client success team by building out three additional teams (Insights, Community Management, and Creative/Content) to expand the technology platform to a more self-service oriented format for clients while creating efficiencies for the internal team.•Ensuring process consistency and efficiency by originating and developing all operational procedures. •Building a 15-member team across four operational cohorts, leading members to implement best practices on brand plans.•Established high-level relationships with 25 Fortune 500 clients including Kroger, PepsiCo, Pfizer, J&J, Unilever, and P&G. •Aiding in the creation of learning solutions via diverse instructional techniques (interactive live demos, web-based demos, and virtual) to train team members in executing these functions.•Increasing cost effectiveness by 30% with the utilization of three offshore employees to perform the daily operations of an internal employee.•Partnering with the sales team in client outreach by securing meetings, developing pricing strategies, and conducting capabilities presentations to facilitate the sales cycle. •Stimulating successful product enhancements by initiating testing and feedback to aid in the prioritization of features based on business and client requests.

New York, Ny, Us

To ensure smooth programmatic and office operations, I coordinated administrative (apparel/equipment procurement) and financial functions (expense reports and budget review) while managing a 10 member staff comprised of an administrative assistant, video coordinator, and student managers/workers. By arranging team and staff travel logistics to recruiting, away games, and road trips, I facilitated ongoing program exposure.Highlights Included:•Administratively supporting the head coach with diverse program operations, including the monitoring of student-athlete academics, planning the weekly radio show, and interviewing potential candidates for an assistant coach and other staff positions. •Optimizing program presence with oversight for marketing promotions, alumni relations, and other related events. Further expanded profile by creating and executing social media platforms. (Facebook, Twitter, etc.).•Actively recruiting summer prospective student-athletes and attending AAU tournaments as an interim recruiting coach.•Adhering to compliance with detailed NCAA rules pertaining to the basketball program.•Coordinating the administrative operations of the Advanced Training School, camps, and clinics.

New York, Ny, Us

By monitoring live NBA games and recording players in violation of uniform, dress, and bench decorum rules I cultivated an environment of standards compliance adhering to NBA regulations. To validate findings I compiled nightly operations data detailing breaches and fouls (technical and flagrant) for reporting to basketball operations staff. Highlights included:•Supervising and guiding up to 15 loggers documenting live game violations during the season.•Promoting special events, including the NBA Draft, NBA Draft Lottery, WNBA Draft, and NBA Cares.•Augmenting communications by crafting emails to company employees and media members to advise of player statistics and game scores. Regularly aided the Broadcast, Basketball Operations, and Security Departments with live game monitoring. •Boosting the NBA profile by assisting with social media outreach (game updates on NBA.com, Twitter, and Facebook).

Whippany, New Jersey, Us

•Made outbound sales calls to sell full and partial season ticket packages as well as group packages•Developed new sales leads and actively prospect daily•Built and fostered relationships with past and new business clients•Visited clients during games and assisted in the preparation of the stadium on game day•Maintained electronic account records for the upkeep of customer relationship management database•Assisted with box office management and staffing•Assisted in the creation of new ticket sales promotions and specials as well as theme nights for home games

•Coordinated all aspects of film exchange and video coordination•Assisted with the scheduling of travel arrangements•Traveled with team on road trips and assisted Director of Basketball Operations with any travel related tasks•Coordinated marketing and promotional events for home games •Scheduled and executed community service events for the team•Developed and maintained community relationships with surrounding businesses and youth organizations•Assisted in the creation of new ticket packages for the team including season tickets, partial game plans, party packages and group discount rates•Coordinated and executed an NCAA Sweet Sixteen Women’s Basketball Clinic•Assisted in the creation of a NCAA Women’s Basketball Grant Proposal

Oversee daily sports activities of 50 children and supervise the 5 coaches of the children. Worked in a leadership/mentor position.

Philadelphia, Pa, Us

Process ticket orders for home games as well as provide support for other departments within the organization. Assist with special events.

Masters, Strategic Communication

Bachelors, Business Administration/Sport Management