Lucy Smith Email & Phone Number

United Kingdom

Bedford, Uk

Lead for ICB governance, constitutions, mergersPart of the intensive support team working with challenged systems, encompassing RSP, NOF segmentation, annual ICB assessments process, JFPs and moreEPRR/on call duties, risk management, BIAsLine management and matrix working MentorNHS Ambassador, Inspiring the Future programme

Bedford, England, United Kingdom

Strategic change lead:2021-22 - Responsible for the establishment of statutory ICBs 2021 - supported regional review of system boundaries, working with ICS leads and local authorities 2022-24 - supported internal NHSE restructure/change programme, with lead role in key areas2019-21 Regional lead for CCG mergers involving multiple CCGs; SME speaker at Browne Jacobson CCG mergers event (2019)2020 - Implementation partner and regional PMO lead supporting Covid response in… Show more Strategic change lead:2021-22 - Responsible for the establishment of statutory ICBs 2021 - supported regional review of system boundaries, working with ICS leads and local authorities 2022-24 - supported internal NHSE restructure/change programme, with lead role in key areas2019-21 Regional lead for CCG mergers involving multiple CCGs; SME speaker at Browne Jacobson CCG mergers event (2019)2020 - Implementation partner and regional PMO lead supporting Covid response in region Also EPRR and risk management role, BIA, and lead governance and ICB constitutions roleNHS England mentorFTSU Guardian for three yearsNHS Ambassador, Inspiring the Future programme Show less

Cambridge, United Kingdom

Regional lead for the CCG Improvement and Assessment Framework; NHS England's legal powers of intervention; CCG support and assurance; CCG mergersOversight of CCG constitutions, senior appointments and renumeration, other CCG governance stuff!Commissioning Capability Programme leadCo-commissioningLead for risk summitsMentorFreedom to Speak up Guardian in regionGraduate of the Kings Fund Athena programme, 2017

Cambridge, United Kingdom

National and regional lead role for the Keogh 'Quality of Care and Treatment' Reviews and follow up work on behalf of Monitor (as was)Regional lead, Rapid Responsive Reviews and risk summitsSupporting the quarterly CCG Assurance process; expert knowledge of the CCG Assurance Framework; speaker on topic at HFMA annual conference Supporting regional Head of EPRR on risk management, governance, and EPRR assuranceMember of the NHS England PPM Advocates groupSupporting EPRR… Show more National and regional lead role for the Keogh 'Quality of Care and Treatment' Reviews and follow up work on behalf of Monitor (as was)Regional lead, Rapid Responsive Reviews and risk summitsSupporting the quarterly CCG Assurance process; expert knowledge of the CCG Assurance Framework; speaker on topic at HFMA annual conference Supporting regional Head of EPRR on risk management, governance, and EPRR assuranceMember of the NHS England PPM Advocates groupSupporting EPRR duties, including establishing and running Incident Co-ordination CentreOrganised and facilitated major mental health event across Midlands and East region, 2014 Show less

Bedford

Leading performance management / assurance of CCGs and their delivery of health and service priorities, including QIPP. Oversight of cancer, IFR, High Cost Drugs, NCA, Responsible Commissioning issuesSpecialised Commissioning lead

Bedford

Responsible for a wide range of strategic and operational leadership including:- High Cost Drugs, Non Contracted Activity, Responsible Commissioner issues.- Individual Funding Request (IFR) policy, processes and policy and line management of IFR team.- Procedures of Limited Clinical Value.- Specialised Commissioning including SCG and tertiary contracts.- Cancer services.- Business Change Manager for the Planned Care QIPP programme covering PLCV and HCD validation;… Show more Responsible for a wide range of strategic and operational leadership including:- High Cost Drugs, Non Contracted Activity, Responsible Commissioner issues.- Individual Funding Request (IFR) policy, processes and policy and line management of IFR team.- Procedures of Limited Clinical Value.- Specialised Commissioning including SCG and tertiary contracts.- Cancer services.- Business Change Manager for the Planned Care QIPP programme covering PLCV and HCD validation; instrumental in setting up of programme board/governance systems- Budget management in region of £80m p.a. (NCA budgets, IFR budget, and others)The role also covered adult/cancer screening programmes before these transferred to Public Health ownership. Show less

Short term work assessing provision and effectiveness of local Contraceptive & Sexual Health services. Brief included developing recommendations for future ways of working, plus developing a suitable tool for capturing demand for and the capacity of services locally. This work was carried out alongside work at Capita/SBC running the Streetscene project.

Responsible for project managing the 'Streetscene' project, bringing together the three operational areas of Highways, Grounds and Environmental Health into a single 'Streetscene' Client function.The role involved developing PID, high level and detailed project plans, project governance, managing risks and issues, exception reporting, budget management and developing work-packages for example. Also overseeing other workstream leads including IT, Business Process Re-engineering… Show more Responsible for project managing the 'Streetscene' project, bringing together the three operational areas of Highways, Grounds and Environmental Health into a single 'Streetscene' Client function.The role involved developing PID, high level and detailed project plans, project governance, managing risks and issues, exception reporting, budget management and developing work-packages for example. Also overseeing other workstream leads including IT, Business Process Re-engineering, Communications/Stakeholder Engagement and others. The role involved reporting to both the Capita Transformation Board and SBC Streetscene Board and involved regular contact with the project sponsor / Deputy CEO. Left the post to go on maternity leave. Show less

Employed as contractor to work on a variety of operational and service improvement issues, I was asked to take over the roll out of the client's Computer Aided Despatch system (CAD) which had run into difficulties. My role included trying to establish some project governance structures such as establishing a RAID, undertaking user acceptance and sign off work, monitoring and tackling issues associated with the go live of the new system (plus distinguishing these from other unrelated… Show more Employed as contractor to work on a variety of operational and service improvement issues, I was asked to take over the roll out of the client's Computer Aided Despatch system (CAD) which had run into difficulties. My role included trying to establish some project governance structures such as establishing a RAID, undertaking user acceptance and sign off work, monitoring and tackling issues associated with the go live of the new system (plus distinguishing these from other unrelated technological or operational issues) and preparing lessons learned documentation for example. Show less

Employed as Clinical Transformation & Training Lead with responsibility for overseeing the implementation of the R0 and LC1 administrative and clinical IT systems at a number of hospital trusts.Responsibilities included reviewing client's existing business processes and process mapping pathways and developing comprehensive future working pathways or 'To Be' processes in various departments (including MIU, Theatres, Outpatient and Inpatient settings), ensuring compatibility with… Show more Employed as Clinical Transformation & Training Lead with responsibility for overseeing the implementation of the R0 and LC1 administrative and clinical IT systems at a number of hospital trusts.Responsibilities included reviewing client's existing business processes and process mapping pathways and developing comprehensive future working pathways or 'To Be' processes in various departments (including MIU, Theatres, Outpatient and Inpatient settings), ensuring compatibility with organisational goals and local and national NHS policies. Other responsibilities included working with client to ensure stakeholder engagement and communications activity was planned and undertaken, plus assessing training needs and planning end user training courses. Show less

Wide range of operational and commissioning duties including leading the implementation of the ‘Choose and Book’ and ‘Patient Choice’ programmes on behalf of the PCT across 27 GP practices. Achievements included getting 21 out of all practices up and running using the web based or integrated CAB system, exceeding local trajectories. I was also responsible for performance monitoring local activity, undertaking waiting list monitoring and validation, negotiating contracts and SLAs with private… Show more Wide range of operational and commissioning duties including leading the implementation of the ‘Choose and Book’ and ‘Patient Choice’ programmes on behalf of the PCT across 27 GP practices. Achievements included getting 21 out of all practices up and running using the web based or integrated CAB system, exceeding local trajectories. I was also responsible for performance monitoring local activity, undertaking waiting list monitoring and validation, negotiating contracts and SLAs with private and NHS providers, authorising individual requests for treatment, developing alternative ways of working and services in line with best practice guidance and ensuring compliance with a range of key performance indicators (KPIs). Show less

Responsible for planning and delivering of stakeholder engagement activities with GPs, practices, 3rd sector/patients and others to 'sell the vision' of patient choice and Choose and Book. The role also involved working with GP practices to assess cultural and practical readiness for CAB roll out, problem solving to overcome issues and hurdles, project planning and setting trajectories for role out and utilisation, delivering training in practices for clinical and admin staff, and providing… Show more Responsible for planning and delivering of stakeholder engagement activities with GPs, practices, 3rd sector/patients and others to 'sell the vision' of patient choice and Choose and Book. The role also involved working with GP practices to assess cultural and practical readiness for CAB roll out, problem solving to overcome issues and hurdles, project planning and setting trajectories for role out and utilisation, delivering training in practices for clinical and admin staff, and providing post go live support to practices. Show less

Bristol/Bath

Worked on the redesign of Coronary Heart Disease services across the Bath/Bristol/Wiltshire area for the benefit of service users. This included identification of ‘bottlenecks’ in local administrative and clinical workflows via process mapping and developing appropriate areas for service improvement based on findings and expert knowledge. Worked with Commissioning, Finance and Service leads from 4 local Primary Care Trusts, local acute hospital trust (RUH) and neighbouring tertiary centre to… Show more Worked on the redesign of Coronary Heart Disease services across the Bath/Bristol/Wiltshire area for the benefit of service users. This included identification of ‘bottlenecks’ in local administrative and clinical workflows via process mapping and developing appropriate areas for service improvement based on findings and expert knowledge. Worked with Commissioning, Finance and Service leads from 4 local Primary Care Trusts, local acute hospital trust (RUH) and neighbouring tertiary centre to develop new services and improve existing services. Main achievement included reducing the Rapid Access Chest Pain Clinic (RACPC) wait time from an average 20 weeks to under 2 weeks in line with local and national targets, and ensuring improvements sustained over time. Show less

Ba Joint Honours, Politics & Sociology, (Middle Eastern, Eastern European & Soviet Politics), 2:1

Activities and Societies: 1995-96 - Club Captain, Durham University Women's Association Football Club 1994-95 - Vice Club Captain & Club.

Education record

A level Sociology, English Lit, History

Education record

Activities and Societies: Played every sport possible for my house, and played in the school hockey team, alongside the wonderful and very.