Edwin Lugo Email & Phone Number

Anaheim, California, United States

Anaheim, Ca

Oversee and inspire over 600 Cast Members and 80 Working Leads to clean and maintain an 85 acre theme park while offering superb guest service.

Anaheim, Ca

Front Desk & Guest Service Manager at Disney's Grand Californian Hotel & Spa, leading and developing a team of 150 Cast Members while upholding Disney Heritage, providing strong business acumen, and demonstrating leadership attributes with collaboration and integration.

Anaheim, Ca

Guest Experience Manager at Disney's Paradise Pier Hotel & Disney's Grand Californian Hotel & Spa in the Housekeeping department. Lead and develop a team of 150-300 Cast Members while upholding Disney Heritage, providing strong business acumen, and demonstrating leadership attributes with collaboration and integration.

Fullerton, Ca

Helped to maintain finances, profitability, and excellent customer service of a driving and developing 500+ car branch.Performed sales and service calls with the team to corporate, insurance and body shop customers in order to strengthen, attract and maintain relationship with our current and new accounts. Developed a strong business acumen for an array of retail, corporate, and insurance clientele. Trained and developed 5 new employees with the help of superiors.

Anaheim, Ca

Lead a small team to operate 10 attractions in a highly unpredictable settingOperated various mechanical elements under the “California Safety Standards”. Adept to providing guest service solutions and customer service within a fast-paced environment. Proven ability to work with a large and diverse team. Trained and developed new hire Cast Members on a regular basis in order to set them on the right path to success.

Anaheim, Ca

Swept, disposed of trash, and kept guest environment safe and friendly. Providing guest service solutions and customer service to thousands of guests a year.Proven ability to work with a large and diverse group of both guests and team.Attended Disney leadership, marketing, heritage and legacy lectures throughout the program.

Pomona, Ca

- Assisting residents and visitors with various issues or concerns. - Performed front desk duties such as sorting mail, posting flyers, disbursing e-mails and answered phone calls.- Worked with a diverse team and hosted several events that fostered empowerment and self-worth.

Buena Park, Ca

- Operated various mechanical elements under the “California Safety Standards”. - Adept to providing guest service solutions and customer service within a fast-paced environment. - - - Proven ability to work with a large and diverse team.

Pomona, Ca

- Assisting residents and visitors with various issues or concerns. - Performed front desk duties such as sorting mail, posting flyers, disbursing e-mails and answered phone calls.- Worked with a diverse team and hosted several events that fostered empowerment and self-worth.

Highland, Ca

- Led a small team within a fast-food restaurant.- Expedited orders at the drive-thru window and front register- Provided guest service solutions and customer service within a fast paced environment- Maintained working areas clean and sanitized to the California Safety and Sanitation standards.- Successfully passed all Mystery Shopper audits within my months of employment.