Arnold Ramirez Email & Phone Number

Anaheim, California, United States

◼ Manage all aspects of group reservations at all of the Disneyland ResortHotels in California such as room block monitoring, rooming lists, VIPand upgraded accommodations, client correspondence and reporting.◼ Organize convention groups and group travel arrangements online andover the phone ensuring all customer inquiries are handled with courtesyand efficiency◼ Assist to book and block all rooms according to required standards andmanage special reservations.◼ Coordinate with the sales department and maintain all calendars formultiple hotels.◼ Ensure compliance to all security and safety standards on everyday basisand ensure optimal utilization of all resort software systems andmaintain knowledge on all room types and its availability.

Huntington Beach, California, United States

◼ Managed the front desk by checking in and checking out guest daily,explaining billing procedures, and processing payments.◼ Handled and balanced the cash register for all hotel transactions.◼ Assessed customer needs, upsold products to maximize sales, and assistwith billing procedures and payment options.◼ Performed a nightly audit on customer stays and transactions.

Garden Grove, California, United States

◼ Assisted customers in scheduling appointments for their plumbing, airconditioning and furnace needs and addressed any customer questionsinquiries and concerns while maintaining a calm, friendly andprofessional demeanor.◼ Made 100-150 outbound calls daily offering services to existing andpotential customers.◼ Organized daily reports, schedules, and necessary equipment to makesure the plumbers and the technicians are ready for their assignments.◼ Monitored technician uniforms and inventory distribution on a weeklybasis.

Anaheim, California, United States

◼ Help people refinance their home loans/ purchase and improve theirfinancial situation.◼ Put together loans throughout the whole process in a timely manner.◼ In charge of all loans processed from start to finish.

Irvine, California, United States

Established customer accounts and achieved $2 – 4 million in sales◼ Generated and acquired purchase/refinance loans with existing andpotential brokers◼ Obtained loan applications, reviewed loans for compliance, andsubmitted loans to be processed in a timely manner

Irvine, California, United States

◼ Assisted customers with debt consolidation and loan refinancing◼ Contacted potential borrowers and provided loan options

Stanton, California, United States

◼ Organized and directed all teen activities such as career and educationaldevelopment, clean-up events in the community, sports, homeworkhelp, cafeteria offerings, educational trips, and local city events◼ Provided youth counseling and development programs for goal setting,career building, healthy eating, exercising, and promoted a positivelifestyle through activity and body awareness◼ Responsible for all athletic programs including basketball leagues,baseball leagues, gym activities, trips to sporting events, sportseducation, general health and fitness◼ Karate instructor for the Stanton, Buena Park and Garden Grovelocations, held 3-4 classes per night, with 20-40 students per class,teaching self-defense techniques, discipline, respect

High School Diploma, General Studies

Education record

Activities and Societies: earned credits