Luigi R. Baccala Email & Phone Number

Military Veteran with over 20 years of strong communication and problem-solving skills to provide internal and external customers with the highest levels of timely and courteous service. Performed network management functions in support of maintaining, troubleshooting, and reengineering assets as needed in support of operational requirements. Hands-on experience utilizing computers and software tools to perform system and network operations. Possess a commitment to customer care, with the ability to build productive and lasting relationships, resolve complex issues and formulate a plan and win customer loyalty. Career supported by a Bachelor of Science. • Records Management• Qualitative Assurance• Data Research | Analysis• Team Collaboration• Customer Service | Care• Policy Implementation• Equipment Management • High-Impact Strategies• Process | ProceduresExceptional Customer Service – Strong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction. Proficient in developing strong relationships with clients by developing trust and exhibiting credibility early in the process.Independent and Team Player – Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.Organized and Motivated – Skilled in maintaining order. Able to seamlessly multi-task long and short-term priorities to generate desired results.

Listed skills include Listings, Relocation, Short Sales, Buyer Representation, and 32 others.