Providing technical support to Handytrac customers. Editing databases for expansions and upgrades and correcting database issues. Traveling to customer sites to do installs. Presenting demos at trade shows. Setting up routers and switches at client sites to assist in communication issues. Sales experience on upgrades, expansions and conversions.

Providing Deskside Support for Insight Global contracts. Assisting on projects such as moves and PC refresh.

Support a Microsoft based network running XP, Lotus Notes 6.5 and version 8. Work between project supports and when not needed on projects provide daily CORE support. Responsible for one of the main roles on setting up new medical offices all around metro Atlanta and to image most of the desktops using (SMART) System Migration and Replacement Tool via PXE mode.Install and maintain network hardware, software and resolve network communication problems independently. Troubleshoot network usage and computer peripherals. Install and set-up new users, install and remove applications using (SAT) Software Assignment Tool to current users. Assist with PC installation, maintenance, relocation, email setups, and spyware malware solutions. Consult with HP and Dell representatives in territory regarding product maintenance and warranties.

Providing services to customers of Tek Systems ranging from imaging systems to hardware repair.

Imaging and setting up PCs for client on site. Trouble shooting VPN issues. Trouble shooting software issue for customers. Data backup and password resets.

Providing tech support, training and password resets for the EMS Website.

Leading 5 different sites with staffs ranging from 2 to 8 technicians.Responsible for auditing Tickets for Quality Assurance.Traveling to assist on other contracts for XGS, Inc.Traveling to support and train local support for remote Equifax Sites.Managing large moves of 50 to 200 employees switching floors, where supervision of contract employees was required; developed plan to get pc’s moved with minimal downtime requiring 24 hour turnaround. Managed a migration of 200+ PC’s WIN95 to WIN2K.Managed 2 migrations of 50+ PC’s WIN2K to WINXPResponsible for development of training documentation.Training and assisting in migration of 4 new business units (Polk-Southfield, MI, Certigy- New York, CBBR sites Baton Rouge& Metairie and PwCes-Atlanta) for Equifax.Answering calls on the Help Desk to assist in training Help Desk employees to improve closure rates

Leading a team of 3 people imaging and setting up PCs for client on site. Install and set-up new users, and install new applications to current users. Assist with PC installation, maintenance, Responsible for Hard drive and memory upgrades and managing Sales Force upgrades.

Worked handing out free items to Guest also worked as an usher during late season. Highlight was going on field to keep fans from jumping on field when the Braves won the pennant in 1994. Nothing like working with the general public.

I worked summers when I was out of school thru graduation. Sorting internal Mail and Delivery.