Luis Lopez Email & Phone Number

As the Service Manager at AutoNation Ford Miami, I oversee the largest and most successful Ford dealership service team in the country, generating over $1 million in monthly revenues. With more than ten years of experience in the automotive service industry, I have developed a customer service excellence mindset, a store management proficiency, and a leadership acumen that enable me to deliver outstanding results for our customers, our team, and our company.My mission is to create a customer-focused culture that exceeds expectations, builds loyalty, and drives repeat business. I achieve this by resolving customer service challenges, implementing best practices, and leveraging data and feedback to optimize service quality and efficiency. I also inspire and empower my team of 30+ service advisors and technicians, providing them with training, coaching, and recognition, and fostering a collaborative and innovative work environment. By doing so, I consistently surpass service benchmarks, enhance customer satisfaction, and sustain our status as a top-tier industry leader.

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  Miami Dade College