Luis Arana Email and Phone Number

Supporting United States Army Network Enterprise Center and USSOUTHCOM J6 in network modernization efforts pertaining to risk management and security governance.

Contracted to lead a contractor managed theater cyber and network security operations supporting J6 Communications Directorate for United States Southern Command.

Supporting 7th Signal Command, 525th Signal Company network operations for Headquarters, United States Southern Command under the J6 Communications Directorate. Charged with the secure management, operation and validation activities of Secret, Unclassified and Commercial networks.

Support United States Southern Command’s computer network defense and certification and accreditation endevaours for over 38 military interagency missions and direct reporting units throughout Central, South America and the Caribbean. Expertly lead the achievement of continued security best practices concerning the securing of information technology (IT) systems within the U.S. Southern Command AOR. These concerned the design and execution of enterprise security management features, and the enactment of government certification mandates and industry best practices for security on all information assets.

Responsible for overall departmental management; including training, system upkeep, project management, budgeting, vendor relations, documentation, and computer telephony integration. Accountable for all outbound call application development and administration on a Solaris based platform at a 200-seat center for the nationwide pharmaceutical manufacture.

Oversaw DAVOX operations for South Florida facilities. Responsible for all outbound call application engineering for a 1400 seat call center to include application development, sales production reporting and call management.

Direct supervision of 20 to 30 customer service representatives. First-line support and configuration of computing assets as part of a small three person technology group. Supporting UNIX Digital, Cisco and Microsoft systems on a Novell network.