Latam Site Support Governance
• Efficiently oversaw the life cycle of 3000+ computers and peripherals, optimizing budgeting, standardization, procurement, and deployment across various sites while adhering to global standards and policies; ensured seamless retirement of mobile devices and infrastructure equipment in accordance with both global guidelines and local regulations.• Acted as a Point of contact for all Latin American vendors and diligently addressed all HW (hardware) procurement questions, warranties, invoice escalations, remediations, and preventive actions resulting in a timely equipment delivery.• Diligently tracked peripherals being used at a user’s home office, enforce local EHS (Environmental Health Services) guidelines preventing audits and local fines related to improper retirement or improper use. • Collaboratively implemented an automated equipment pickup system for user-assigned IT equipment, swiftly identifying legal holds users and assigned PC numbers, resulting in the prevention of lost equipment for offboarded personnel, accelerated legal hold processes, and maintained compliance with the legal department.• Consistently managed 34 dedicated and dispatch technicians in 13 Latin American locations, ensuring a more understandable and efficient level of service.• Meticulously directed service provider related to End User Computing assuring every dedicated technician is fully qualified with proper skills sets and proper training resulting in great customer service feedback.• Successfully led the development of a global virtual interactive training program for new hire desktop technicians within a 3-month timeframe, benefiting over 150+ technicians by streamlining learning and interaction with the Organization's global standards, resulting in substantial time and training effort savings on both ends.• Collaboratively, created a service catalog for End User Computing focused for special projects requests, Desktop technicians overtime requests,.............
