Luis López Email & Phone Number

Brooklyn, New York, United States

Brooklyn, New York, United States

New York, New York, United States

- Responsible for the implementation of all tech integrations during new clients’ onboarding process (SSO authentication, SCIM user provisioning, API credentials, Microsoft Outlook integrations, mass data imports, and hardware management.)- Tasked with any troubleshooting related to the product prior to the clients’ handoff to the Support team. - Owned and managed multiple projects from existing clients wanting to implement new integrations.- Collaborated extensively with other members of the onboarding team such as Project Managers and Solutions Consultants.- Communicated directly with clients to obtain deliverables as well as to diagnose and troubleshoot any issues they were experiencing with the product.

Brooklyn, New York, United States

- Onboarded over 200 clients of varying sizes as part of the Implementation team. - Employed key skills such as customer service and project management to ensure that clients were set up with the system in a timely and satisfactory manner. - Anticipated what the biggest pain points were for users of this kind of platform and helped them avoid these common issues.- Answered emails and calls from clients regarding their account.- Scheduled and provided training to new clients on how to use the software.- Configured client’s HR and payroll policies on the platform.- Communicated with other departments to ensure the implementation was done in time for the client’s first payroll.

Brooklyn, New York, United States

- Helped users with tech support via phone calls as well as chat platforms as part of the Support team.- Was integral in reducing the Median First Response Time on support chats to under 30 seconds. (Down from around 5 minutes.)

Dorado, Puerto Rico

- Set up and managed a social media presence- Ran digital ads for these companies- Doubled revenue and customer engagements

Santurce, Puerto Rico

- Worked with Oracle UPK tools- Reproduced and documented a variety of procedures within clients’ systems in order to create training materials. Doing this, I learned how to analyze user flows and understand why they were designed in the way that they were. Additionally, I was able to identify possible improvements to these flows.- Attended clients' calls to clarify and confirm certain system processes which led to clearer and easier to follow results in the documentation.

Certificate Program, Ux/Ui Design

Bachelor'S Degree, Computer Science