Luis Vidal Email & Phone Number

United States

Los Angeles, California, United States

- Oversee the performance of all Client Relationship Managers and Customer Services Agents.- Foster a collaborative and motivated team environment.- Participate in setting service and response standards in customer agreements. - Ensure these standards are consistently maintained or exceeded during service delivery.-Develop and maintain excellent working relationships with clients, the Account Management team, and Operations teams.- Work across various entities to align activities with customer requirements and Marken Network guidelines, policies, and procedures.- Ensure best practices are developed and implemented.- Manage key accounts to ensure client satisfaction and loyalty.- Analyze services and develop potential service solutions to meet customer needs.- Manage special customer requests for enhanced service levels or shipment monitoring.- Work with customer logistics teams/departments to develop solutions for new business requirements in accordance with Marken Guidelines.- Attend regular meetings with clients to discuss program status, service issues, and concerns.- Provide timely updates and feedback to clients and internal teams.

Los Angeles, California, United States

-Managed a portfolio of key accounts, ensuring timely and accurate deliveryof services and products.Addressed and resolved customer complaints and issues to improvesatisfaction.-Conducted quarterly business reviews with clients to assess performance,identify opportunities, and set goals for future growth.-Quickly learned new skills and applied them to daily tasks, improvingefficiency and productivity.-Collaborated with internal teams to resolve client issues quickly andefficiently.-Coordinated closely with Business Development teams to support thepursuit of new business opportunities within existing accounts

Signal Hill, California, United States

Mentored new team members by relaying information on companyprocedures and safety requirements.Led team to reach targets for their assigned routes.Used E-Star (FedEx routing software) and MS Excel to plan and assignroutes day by day depending on volume and priority service.Followed requirements and regulations for dangerous goods handling.Established lasting relationships with customers by delivering packages ontime, interacting professionally and responding promptly to questions.Reported to Operations Manager.

San Isidro, Lima, Peru

Developed, executed, managed and updated customer lists daily (i.e.,Mexico/registered, Mexico/deposited, etc), ensuring quality control in emailmarketing.Developed marketing content such as blogs, promotional materials andadvertisements for social media.Maintained database of clients to use for outreach, and worked withcustomer service on a daily basis to identify potential new clients to targetfor deposit/retention.Reported to Director of Marketing

San Isidro, Lima, Peru

English/Spanish over-the-phone interpretation of conversations such asmedical evaluations and diagnostics, Human and Social Services, 911calls, financial (bankruptcy, customer service, loan modifications amongothers), medical insurance, auto insurance, home insurance, etc.

Marina Del Rey, California, United States

Greeted recipients, delivered packages and parcels and acquired propersignatures for all deliveries.Safely loaded items into delivery vehicle to minimize damage while intransit.Performed walk around on delivery vehicle before beginning shift to verifycorrect and safe operating order.Drove safely at all times to avoid accidents and harm.

Business Administration And Management, General

Certificate, Digital Marketing

Associate Of Science - As, Computer Science