Luis Alves Email and Phone Number

• Researching, analyzing, designing and implementing systems and components to provide immediate and long term solutions that will improve operational reliability, safety, and serviceability of ride network equipment through improved diagnostics and engineering approved software and hardware revisions.• Responding quickly to downtime situations, troubleshooting for cause and performing repairs related to show quality and ride recovery including fault analysis.• Researching and designing computer systems to handle closed loop network systems including human maintenance interfaces and ride network safety systems.• Responsible for the troubleshooting and repair of large server computer systems including RAID servers, fiber optic systems, wireless access points and Ethernet based systems.• Performing regularly scheduled inspections and preventative maintenance on all ride and show control network systems and infrastructure.• Responsible for overall security of ride and show control network infrastructure; including firewalls, IPS/IDS, physical access security, device hardening, and implementing configurations with security best practices.• Configuring, maintaining and troubleshooting Cisco L2 and L3 switches, Cisco and Fluidmesh Wireless systems.• Configuring and Administration of Orion SolarWinds for Network monitoring.

• Managing all aspects of IT including corporate networks, VPNs, camera systems, websites, and personnel. • Developed new website and seamless and automated integration with ERP software• Managed between 10 - 15 team members in multiple departments locally and in Hong Kong and Shenzhen China.• Developed and deployed new websites with seamless and automated integration with ERP software

• Designed, deployed, and supported enterprise IT infrastructure projects including camera and access control systems• Managed multiple project budgets and timelines simultaneously • Managed multiple technician teams in various locations • Development and implementation of company standard operating procedures and best practices• Developed and enforced network performance standards across client enterprise networks