Luis Bruno Email & Phone Number

United Kingdom

Frankfurt, Hesse, Germany

Darmstadt Area, Germany

Basingstoke, United Kingdom

— Troubleshooting and resolution of network faults at a 2nd line support level addressed by our Service Desk team;— Ownership of complex network problems and further engagement of 3rd Line Support Team; — Proactive monitoring of the network performance and direct customer engagement;— Report and close follow up of faults involving external 3rd party.

Newbury, West Berkshire

• The role included the following tasks:
• Acceptance and implementation of new transmission technologies namely microwave and IP (NSN, SIAE, Huawei, Cisco);
• Engage transmission planning teams to pursue new solutions for network problems impossible to solve at an operational level;
• Developing proactive measures to boost network availability such as microwave link degradation analysis;
• Provide 2nd Line transmission support to the NOC 1st Line Transmission Team;
• Provide technical documentation, whenever needed, to help 1st Line on their day to day work;

Lisbon Area, Portugal

Transmission Planned Works Technician, for Vodafone UK network. The role includes the following tasks:Perform cut-overs between different kinds of transmission technologies in order to optimize the network;IP nodes commissioning and de-commissioning (Tellabs - 8605, 8630, 8660); circuit provisioning and de-provisioning (IP, TDM, ATM & Ethernet), LSPs, BGP.

Lisbon Area, Portugal

Transmission 1st Line NOC monitoring and troubleshooting for Vodafone UK transmission network. This includes:— Reactive and proactive monitoring, first troubleshooting and, whenever possible, remote fix of microwave transmission equipments issues or liaise with 2nd Line when those fixes can't be done at a 1st line environment;— Analysis and end-2-end.

Lisbon Area, Portugal

Performing monitoring and 1st Line troubleshooting for Vodafone Portugal transmission network. This included:— Analysis and troubleshooting end-2-end transmission issues at the access network level, including all equipments between BSCs/RNCs/ and the BTSs/NodeB nodes, such as ADMs, ATM switches, MetroEthernet, IP routing, Microwave links, Fibre issues.